Loan Servicing Customer Service Representative

Are you passionate about providing exceptional customer service and making a positive impact in people's lives? Do you have a strong background in finance and a knack for problem-solving? If so, we have an exciting opportunity for you! Regions Financial Co. is seeking a highly motivated and knowledgeable Loan Servicing Customer Service Representative to join our team. As a member of our customer service team, you will play a vital role in assisting customers with their loan accounts and ensuring their satisfaction with our services. We are looking for a candidate who is committed to delivering top-notch customer service and has excellent communication skills, attention to detail, and a strong understanding of loan servicing processes. If this sounds like you, we encourage you to apply and become a part of our dynamic and supportive work environment.

1. Provide exceptional customer service to all clients and customers, ensuring their satisfaction with our loan servicing processes and services.
2. Effectively communicate with customers through various channels, including phone, email, and in-person interactions, to address any inquiries or concerns related to their loan accounts.
3. Utilize strong problem-solving skills to identify and resolve any issues or discrepancies in customers' loan accounts, ensuring accuracy and compliance with company policies and procedures.
4. Maintain a high level of knowledge and understanding of loan servicing processes, policies, and regulations to effectively assist customers and provide accurate information.
5. Collaborate with other departments and teams to ensure a seamless and efficient loan servicing experience for customers.
6. Proactively identify opportunities for process improvements and provide suggestions for enhancing the customer experience.
7. Document all customer interactions and activities accurately and in a timely manner in accordance with company standards.
8. Adhere to all company policies and procedures, as well as regulatory guidelines, to ensure compliance and mitigate risk.
9. Keep up-to-date with industry trends and developments to continuously improve customer service strategies and techniques.
10. Participate in training and development programs to enhance skills and knowledge related to loan servicing and customer service.

According to JobzMall, the average salary range for a Loan Servicing Customer Service Representative in Hattiesburg, MS, USA is $24,000 - $40,000 per year. However, this can vary depending on the specific company, experience level, and benefits offered. Additionally, factors such as performance bonuses and commission may also affect the salary range for this position.

Regions Financial Corporation is a bank holding company headquartered in the Regions Center in Birmingham, Alabama. The company provides retail banking and commercial banking, trust, stockbrokerage, and mortgage services.