Escalated Customer Complaints Analyst

Are you a customer service guru with a knack for problem-solving? Regions Financial Co. is looking for an Escalated Customer Complaints Analyst to join our dedicated team of professionals. In this role, you will be responsible for investigating and resolving all escalated customer complaints in a timely manner. To be successful in this position, you must have excellent customer service and communication skills, as well as strong analytical and problem-solving abilities. If you have experience in the banking or financial industry and are looking for an exciting and rewarding opportunity, we want to hear from you!

Responsibilities:

1. Respond to escalated customer complaints in a timely and professional manner.
2. Investigate customer complaints to determine root cause of the issue and identify potential solutions.
3. Gather and analyze customer feedback to improve customer service processes and procedures.
4. Use problem-solving and analytical skills to resolve customer complaints.
5. Track customer complaints and provide regular updates to management.
6. Maintain a customer-focused attitude and handle customer interactions with empathy and understanding.
7. Work collaboratively with other departments to ensure customer satisfaction.
8. Maintain up-to-date knowledge of banking and financial industry regulations and guidelines.
9. Provide training and guidance to team members on customer service best practices.
10. Follow up with customers to ensure their complaints have been resolved.

According to JobzMall, the average salary range for a Escalated Customer Complaints Analyst in Birmingham, AL, USA is $37,500 to $45,000 per year.

Regions Financial Corporation is a bank holding company headquartered in the Regions Center in Birmingham, Alabama. The company provides retail banking and commercial banking, trust, stockbrokerage, and mortgage services.