Digital Channel Analyst

We are looking for a Digital Channel Analyst to join the team at Regions Financial Co.! As our Digital Channel Analyst, you will be a key member of our team, helping us to achieve our organizational goals. You will be responsible for analyzing and improving customer journeys, risk management, and customer satisfaction metrics across all digital channels.The ideal candidate for this position will have a strong background in analytics, digital marketing, and customer experience. You should be comfortable working with data, have excellent problem-solving skills, and be able to think outside of the box. You should have a knack for communication and the ability to collaborate with multiple stakeholders. If you have a passion for data-driven decision making and improving customer experiences, we want to hear from you!

Responsibilities:

1. Analyze customer journeys, risk management, and customer satisfaction metrics across all digital channels.
2. Develop data-driven strategies to improve customer experiences.
3. Utilize analytics tools and software to identify trends and insights.
4. Monitor customer feedback and engagement across all digital channels.
5. Collaborate with multiple stakeholders to achieve organizational goals.
6. Develop creative solutions to address customer issues.
7. Stay up-to-date on new digital technologies and trends.
8. Report on key metrics and provide actionable insights.
9. Assist in the development of digital marketing campaigns.

According to JobzMall, the average salary range for a Digital Channel Analyst in Birmingham, AL, USA is between $39,000 and $92,000 per year. The salary range depends on a variety of factors including experience, education, certifications, and skills.

Regions Financial Corporation is a bank holding company headquartered in the Regions Center in Birmingham, Alabama. The company provides retail banking and commercial banking, trust, stockbrokerage, and mortgage services.