Contact Center Phone Banker

Are you a customer service superstar with a passion for finance? Look no further than Regions Financial Co.! We are seeking a dedicated and friendly Contact Center Phone Banker to join our team and assist our valued customers with their banking needs. As a Phone Banker, you will have the opportunity to make a positive impact on our customers' financial well-being and build lasting relationships. If you have excellent communication skills, a strong attention to detail, and a desire to provide exceptional service, we want to hear from you! Join our team and take the first step towards a rewarding career with Regions Financial Co.

1. Provide exceptional customer service: The primary responsibility of the Phone Banker will be to provide outstanding service to our customers. This includes addressing customer inquiries, concerns, and complaints in a timely and professional manner.
2. Assist customers with banking needs: The Phone Banker will be responsible for handling a wide range of banking transactions such as deposits, withdrawals, transfers, and account inquiries. They will need to have a thorough understanding of our products and services in order to effectively assist customers.
3. Build relationships: The Phone Banker will have the opportunity to build strong relationships with our customers by providing personalized service and developing a deep understanding of their financial needs.
4. Maintain accuracy and attention to detail: As a representative of our company, it is crucial that the Phone Banker maintains a high level of accuracy and attention to detail while handling customer transactions and inquiries.
5. Communicate effectively: The Phone Banker must possess excellent communication skills in order to effectively convey information to customers and colleagues. This includes active listening, clear and concise verbal and written communication, and the ability to adapt communication style to different customers.
6. Adhere to company policies and procedures: The Phone Banker will be responsible for following all company policies and procedures in order to ensure compliance and maintain the integrity of our operations.
7. Meet and exceed performance goals: The Phone Banker will be expected to meet or exceed performance goals set by the company. This may include metrics such as call volume, customer satisfaction, and sales targets.
8. Stay up-to-date on industry and product knowledge: As a representative of a financial institution, it is important for the Phone Banker to stay informed about industry trends, updates, and changes in order to provide accurate and up-to-date information to customers.
9. Collaborate with team members: The Phone Banker will work closely with other team members to ensure a seamless customer experience. This may involve collaborating on projects, sharing knowledge and best practices, and providing support to colleagues when needed

According to JobzMall, the average salary range for a Contact Center Phone Banker in Nashville, TN, USA is between $29,000 and $41,000 per year. This range can vary depending on factors such as experience, education, and the specific company or industry the individual works for. Additionally, additional benefits and bonuses may also be included in the overall compensation package.

Regions Financial Corporation is a bank holding company headquartered in the Regions Center in Birmingham, Alabama. The company provides retail banking and commercial banking, trust, stockbrokerage, and mortgage services.