Contact Center Phone Banker

At Regions Financial Co., we are looking for a dedicated and passionate Contact Center Phone Banker to join our team. This is an exciting opportunity to make a difference for our customers and help them reach their financial goals. The ideal candidate for this role will have great customer service skills, excellent communication and problem-solving abilities, and an eagerness to learn. The successful candidate will be able to work in a fast-paced environment and deliver exceptional customer service.To be successful in this role, you must have a minimum of 1-2 years of customer service experience, preferably in a call center or banking setting. You must also have a basic understanding of banking services and financial products. A high school diploma or equivalent is required. Additionally, the ability to multitask and use multiple computer systems simultaneously is essential. We’re looking for a Contact Center Phone Banker who is passionate about customer service and ready to join a team that is dedicated to helping our customers reach their financial goals. If this sounds like you, we want to hear from you.

Responsibilities:

1. Handle customer inquiries effectively over the phone in a timely and professional manner.
2. Provide information about banking services and financial products.
3. Utilize multiple computer systems to access customer information and provide accurate responses.
4. Troubleshoot customer complaints and provide solutions to their issues.
5. Maintain a consistent level of customer service at all times.
6. Follow up with customers to ensure their needs have been met.
7. Utilize company resources to provide customers with the best possible solutions.
8. Stay up to date on banking services and financial products.
9. Ensure compliance with banking regulations and customer privacy policies.
10. Adhere to all company policies and procedures.

According to JobzMall, the average salary range for a Contact Center Phone Banker in Birmingham, AL, USA is $25,000 to $35,000.

Regions Financial Corporation is a bank holding company headquartered in the Regions Center in Birmingham, Alabama. The company provides retail banking and commercial banking, trust, stockbrokerage, and mortgage services.