Contact Center Phone Banker

Regions Financial Co. is seeking a talented, customer-focused Contact Center Phone Banker to join our team. This is an excellent opportunity for someone who is passionate about providing excellent customer service and has a desire to help people. Our ideal candidate will have superb communication and problem-solving skills, and a commitment to providing top-notch customer service. To be successful in this role, the Contact Center Phone Banker must have a high school diploma or equivalent and at least one year of customer service experience. Furthermore, this position requires excellent communication skills, the ability to quickly learn and apply new concepts, and a knack for problem-solving. Experience in a call center environment is preferred, but not required. If you're a natural problem-solver with a passion for providing quality customer service, we invite you to apply to join our team.

Responsibilities:

1. Answer incoming customer inquiries in a timely and professional manner.
2. Provide accurate information about products and services.
3. Resolve customer issues and complaints in a courteous and efficient manner.
4. Identify customer needs and suggest appropriate solutions.
5. Maintain customer records and update information in the database.
6. Follow up with customers to ensure satisfaction.
7. Monitor customer feedback and provide insight to management for improvement.
8. Remain knowledgeable of all products and services offered by the company.
9. Adhere to all customer service standards and policies.

According to JobzMall, the average salary range for a Contact Center Phone Banker in Hoover, AL, USA is between $25,000 and $35,000 per year. This range may vary depending on the level of experience of the individual, the size of the organization, and other factors.

Regions Financial Corporation is a bank holding company headquartered in the Regions Center in Birmingham, Alabama. The company provides retail banking and commercial banking, trust, stockbrokerage, and mortgage services.