Contact Center Phone Banker

At Regions Financial Co., we are looking for passionate and dedicated individuals to join our Contact Center Phone Banker team. We are looking for individuals who combine a customer-centric attitude with an affinity for problem-solving, enabling them to provide world-class service to our customers. The right candidate will have excellent communication and computer skills and a desire to deliver exceptional customer service. If this sounds like you, we'd love to hear from you!Qualifications:• High school diploma or equivalent• Previous customer service experience• Proficiency with Microsoft Office Suite• Ability to effectively multi-task• Professional telephone etiquette• Excellent verbal and written communication skills• Ability to work in a fast-paced environment• Ability to empathize with customers and provide solutions quickly and accurately• Ability to work independently and as part of a team• Ability to maintain composure and professionalism in high-pressure situations• Bilingual language skills are a plus, but not required

Responsibilities: • Respond to customer inquiries over the phone in a timely and professional manner. • Demonstrate ability to multitask and handle multiple customer inquiries. • Utilize available resources to effectively resolve customer issues or inquiries. • Maintain customer service standards and ensure customer satisfaction. • Accurately document customer interactions in customer service databases. • Deliver exceptional customer service by providing helpful and accurate solutions. • Actively listen to customer inquiries and provide solutions to their problems. • Demonstrate a high level of knowledge and understanding of product and services. • Remain up-to-date on product changes, new services, and policies. • Maintain professional demeanor and composure in high-pressure situations. • Utilize strong communication and problem-solving skills to resolve customer issues. • Maintain compliance with relevant regulations and procedures. • Utilize Microsoft Office Suite to create and update customer records. • Bilingual language skills are a plus, but not required.

According to JobzMall, the average salary range for a Contact Center Phone Banker in Crossville, TN, USA is between $27,000 and $34,000. This range is based on the salaries of job postings found on Indeed.com.

Regions Financial Corporation is a bank holding company headquartered in the Regions Center in Birmingham, Alabama. The company provides retail banking and commercial banking, trust, stockbrokerage, and mortgage services.