Contact Center Phone Banker

At Regions Financial Co., we are looking for a Contact Center Phone Banker to join our team. This is an excellent opportunity for a customer service professional to join a thriving organization and make a lasting impact. We are looking for someone who is passionate about customer service and has the drive to exceed customer expectations.The ideal candidate will have a proven track record of providing excellent customer service, and possess a positive attitude, a strong work ethic, and a genuine desire to help customers. The successful candidate will demonstrate strong communication skills, both verbal and written, as well as the ability to effectively navigate customer interactions. We are seeking a highly organized individual with the ability to multi-task in a fast-paced environment and stay focused on providing exceptional customer service.If you are an experienced customer service professional with the desire to make a difference, we want to hear from you!

Responsibilities:

1. Deliver exceptional customer service to all customers, exceeding their expectations.
2. Demonstrate strong communication skills, both verbal and written, in all customer interactions.
3. Utilize problem-solving and conflict resolution skills to provide customer satisfaction.
4. Manage customer inquiries and requests with accuracy and efficiency.
5. Remain organized and focused in a fast-paced environment.
6. Utilize customer service and sales skills to achieve company goals.
7. Maintain up-to-date records of customer information and interactions.
8. Provide feedback and recommendations to management regarding customer service processes and improvements.
9. Adhere to company policies and procedures.

According to JobzMall, the average salary range for a Contact Center Phone Banker in Cumming, GA, USA is $27,000 - $38,000. This range is based on the average salaries of job postings on the site in the past 12 months.

Regions Financial Corporation is a bank holding company headquartered in the Regions Center in Birmingham, Alabama. The company provides retail banking and commercial banking, trust, stockbrokerage, and mortgage services.