Contact Center Phone Banker

Are you a people-person with a passion for providing top-notch customer service? Then we have the perfect opportunity for you! Regions Financial Co. is looking for a Contact Center Phone Banker to join our team. As a Contact Center Phone Banker, you will be the first line of support for our customers, providing them with friendly customer service and solutions to their questions and concerns.The ideal candidate for this position should have a minimum of one year of customer service experience in a contact center environment. You should also have excellent communication skills and be able to quickly think on your feet. A willingness to learn and a positive attitude are also key components of this position. If you are a customer service professional who loves the challenge of a fast-paced environment, this could be the perfect job for you!

Responsibilities:

1. Provide friendly customer service to customers via phone, email, and other channels.
2. Respond to customers’ questions and concerns in a timely and accurate manner.
3. Utilize customer service software, databases, and tools to support customer inquiries.
4. Document customer interactions in accordance with company standards.
5. Develop and maintain a thorough understanding of the company’s products and services.
6. Utilize problem-solving skills to identify and resolve customer issues.
7. Adhere to all company policies and procedures related to customer service.
8. Demonstrate a positive and professional attitude when interacting with customers.
9. Maintain a high level of customer satisfaction.
10. Ensure customer inquiries are handled in a timely and efficient manner.

According to JobzMall, the average salary range for a Contact Center Phone Banker in Jacksonville, FL, USA is $26,000 - $40,000 per year. Salaries may vary depending on experience and qualifications.

Regions Financial Corporation is a bank holding company headquartered in the Regions Center in Birmingham, Alabama. The company provides retail banking and commercial banking, trust, stockbrokerage, and mortgage services.