Technical Support Engineer-Openstack

Are you a skilled problem-solver with a passion for open source technology? Do you thrive in fast-paced, dynamic environments? If so, we have an exciting opportunity for you to join our team as a Technical Support Engineer for Openstack at Red Hat. In this role, you will be responsible for providing technical support to our customers and partners, ensuring their success with our leading-edge open source solutions. We are looking for a highly motivated individual with strong communication skills and a deep understanding of Openstack technology. If you are eager to continue developing your technical expertise and have a desire to make a significant impact, we encourage you to apply for this role.

1. Provide technical support to customers and partners using our open source solutions, specifically Openstack.
2. Troubleshoot and solve complex technical issues in a timely manner.
3. Act as a subject matter expert on Openstack technology, staying up-to-date on the latest developments and updates.
4. Collaborate with cross-functional teams to resolve customer issues and improve product functionality.
5. Clearly and effectively communicate technical solutions to customers and partners.
6. Document and track customer interactions and resolutions in our support systems.
7. Conduct trainings and workshops for customers and partners on Openstack technology.
8. Continuously improve and develop technical skills and knowledge in Openstack and related technologies.
9. Identify and escalate any recurring or critical issues to the appropriate teams for resolution.
10. Participate in on-call rotations to provide 24/7 support to customers.
11. Provide feedback to product and engineering teams to improve product functionality and user experience.
12. Maintain a high level of customer satisfaction and ensure their success with our solutions.
13. Stay updated on industry trends and best practices in open source technology.
14. Act as a brand ambassador for Red Hat, promoting our values, solutions, and services.
15. Collaborate with sales and business development teams to identify potential upsell and cross-sell opportunities.

According to JobzMall, the average salary range for a Technical Support Engineer-Openstack in Mumbai, Maharashtra, India is approximately 4,00,000 INR to 10,00,000 INR per year. This range can vary depending on the company, experience level, and specific job responsibilities. Some companies may offer higher salaries for more experienced engineers or for those with specialized skills in Openstack. Additionally, factors such as location, benefits, and bonuses may also impact the salary range for this role.

Red Hat, Inc. is an American multinational software company providing open-source software products to the enterprise community. Founded in 1993, Red Hat has its corporate headquarters in Raleigh, North Carolina, with other offices worldwide. It became a subsidiary of IBM on July 9th, 2019.