Technical Support Engineer – Identity Management

In this role, you will resolve issues involving Red Hat's suite of access and identity management offerings and become an expert on Linux system administration and troubleshooting. You’ll collaborate with our customers' top developers and architects and assist our subject matter experts with complex and challenging issues, while partnering closely with our development teams and the open source community. Support customers by responding within the designated service-level agreement period to incoming calls and chat and web-based inquiries about our technologies. Resolve customer issues with all identity management products especially in the areas of interoperability with base operating system technologies like PAM and SSH, directory services, IPA, SSSD, and Kerberos. Investigate and troubleshoot issues, developing solutions for our customers while understanding their business needs; exceed customer expectations by providing outstanding customer service. Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system.

According to JobzMall, the average salary range for a Technical Support Engineer – Identity Management in 280 S Mangum St, Durham, NC 27701, USA is $68,000 to $93,000. The salary range is determined by factors such as experience, education, skills, and certification.

Red Hat, Inc. is an American multinational software company providing open-source software products to the enterprise community. Founded in 1993, Red Hat has its corporate headquarters in Raleigh, North Carolina, with other offices worldwide. It became a subsidiary of IBM on July 9th, 2019.