Red Hat

Technical Support Engineer – Identity Management

Red Hat
100 E Davie St, Raleigh, NC 27601, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Ensure that customers can get the maximum value from and easily use our offerings and subscriptions. Support customers by responding within the designated service-level agreement (SLA) period to incoming calls, chat, and web-based inquiries about our technologies. Investigate and troubleshoot issues, developing solutions for our customers while understanding their business needs. Resolve customer issues with all identity management products especially in the areas of interoperability with base operating system technologies like PAM and SSH, directory services, etc. Exceed customer expectations by providing outstanding customer service. Proactively update our customers and ensure that they are satisfied with our support service Collaborate with other engineers and developers to develop creative solutions for our customers, including fixes for our offerings.

Where is this job?
This job is located at 100 E Davie St, Raleigh, NC 27601, USA
Job Qualifications

  • Experience working with Linux or UNIX operating systems; Linux system installation, configuration, and maintenance experience

  • Ability to handle multiple priorities and deliver in a high pressure environment

  • Understanding of public key infrastructure (PKI) concepts is a big plus

Required Skills

  • Time Management

  • C

  • Bash

  • Active Directory

  • Kerberos

  • Python scripting skills

  • Troubleshooting and debugging skills

Soft Skills

  • Process Improvement

  • Attention to detail

  • Self-Driven

  • Communication Skills

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Technical Support Engineer – Identity Management in 100 E Davie St, Raleigh, NC 27601, USA is $50,000 - $80,000 per year. This range can vary significantly depending on the experience and qualifications of the individual.

Additional Information
Red Hat is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedDecember 4th, 2020
Apply BeforeAugust 19th, 2025
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About Red Hat

Red Hat, Inc. is an American multinational software company providing open-source software products to the enterprise community. Founded in 1993, Red Hat has its corporate headquarters in Raleigh, North Carolina, with other offices worldwide. It became a subsidiary of IBM on July 9th, 2019.

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