Technical Support Engineer

Are you a problem solver with a passion for technology and customer service? Are you looking for an opportunity to use your technical expertise to help customers succeed? Look no further! Red Hat is seeking a highly skilled Technical Support Engineer to join our team. In this role, you will play a critical role in assisting our customers with technical issues, providing exceptional support, and ensuring their success with our products. If you are a proactive, customer-focused individual with a strong background in technology and a desire to continuously learn and grow, we encourage you to apply for this exciting opportunity.

1. Provide technical support to customers by troubleshooting and resolving technical issues related to Red Hat products.
2. Utilize technical knowledge and expertise to assist customers in their use of Red Hat products.
3. Respond to customer inquiries and concerns in a timely and professional manner.
4. Collaborate with cross-functional teams to resolve complex technical issues.
5. Continuously learn and stay updated on the latest technologies and products offered by Red Hat.
6. Document and maintain records of customer interactions and solutions.
7. Proactively identify and escalate critical customer issues to the appropriate teams.
8. Develop and maintain strong customer relationships by providing exceptional customer service.
9. Identify and implement process improvements to enhance the overall customer experience.
10. Act as a technical resource for other team members and provide training and support as needed.
11. Contribute to knowledge base articles and resources for customers.
12. Stay up-to-date with industry trends and customer needs to make strategic recommendations to improve products and services.
13. Act as a brand ambassador for Red Hat by promoting our products and services to customers.
14. Adhere to company policies and procedures, including security and confidentiality guidelines.
15. Perform other related duties and responsibilities as assigned.

According to JobzMall, the average salary range for a Technical Support Engineer in Shivranjan Towers, Ward No. 8, Someshwarwadi, Pashan, Pune, Maharashtra, India is between ₹4,00,000 to ₹7,50,000 per year.

This salary range can vary depending on factors such as experience, skills, industry, and company size. Some companies may also offer additional benefits such as bonuses, incentives, and health benefits.

It is important to note that salaries may also vary based on the level of technical support engineer, with senior positions typically commanding higher salaries.

Overall, the salary range for a technical support engineer in Shivranjan Towers, Ward No. 8, Someshwarwadi, Pashan, Pune, Maharashtra, India is competitive and can provide a comfortable living for individuals in this role.

Red Hat, Inc. is an American multinational software company providing open-source software products to the enterprise community. Founded in 1993, Red Hat has its corporate headquarters in Raleigh, North Carolina, with other offices worldwide. It became a subsidiary of IBM on July 9th, 2019.