Senior Technical Account Manager (TAM)
Welcome to Red Hat, the world's leading provider of open source solutions. We are currently seeking a highly skilled and experienced Senior Technical Account Manager (TAM) to join our team. As a TAM, you will play a crucial role in building and maintaining strong relationships with our enterprise clients, helping them to adopt and utilize our cutting-edge technologies to drive business success. If you have a passion for technology, a strong customer focus, and in-depth technical expertise, we encourage you to apply for this exciting opportunity.
- Develop and maintain strong relationships with enterprise clients to understand their needs and provide tailored solutions using our open source technologies.
- Serve as the primary point of contact for assigned clients, providing timely and effective communication and support.
- Act as a technical advisor to clients, offering expertise and guidance on how to best utilize our technologies to achieve their business objectives.
- Conduct regular check-ins with clients to ensure their satisfaction with our solutions and identify any areas for improvement.
- Collaborate with cross-functional teams, including sales, engineering, and support, to deliver exceptional service and support to clients.
- Stay up-to-date with the latest industry trends and advancements in open source technology, and effectively communicate these updates to clients.
- Identify and pursue opportunities for upselling and expanding our services within assigned client accounts.
- Proactively address any technical issues or challenges that clients may face and work towards finding solutions.
- Track and report on key metrics, such as client satisfaction, usage, and adoption rates, to measure the success of our services.
- Travel to client sites as needed to provide in-person support and build rapport.
- Mentor and train junior TAMs, sharing knowledge and best practices to help them excel in their roles.
- Represent Red Hat at industry events and conferences, showcasing our solutions and building relationships with potential clients.
Extensive Experience In Technical Account Management: A Senior Tam At Red Hat Should Have A Strong Background In Technical Account Management, Preferably With Experience In The Software Industry. They Should Be Able To Effectively Manage And Maintain Relationships With Key Clients, Understand Their Technical Needs, And Provide Strategic Guidance On Red Hat's Products And Services.
In-Depth Knowledge Of Red Hat Products And Services: As A Senior Tam, The Individual Should Possess A Deep Understanding Of Red Hat's Products, Services, And Solutions. This Includes Expertise In Operating Systems, Virtualization, Cloud Computing, Middleware, And Other Red Hat Offerings. They Should Also Be Knowledgeable About Industry Trends And Competition.
Strong Communication And Interpersonal Skills: A Senior Tam Must Possess Excellent Communication Skills To Effectively Communicate With Clients, Internal Teams, And Senior Management. They Should Be Able To Articulate Complex Technical Concepts In A Clear And Concise Manner And Build Strong Relationships With Clients Based On Trust And Credibility.
Proven Track Record Of Driving Customer Success: Red Hat's Senior Tams Are Responsible For Ensuring Customer Success And Satisfaction. The Ideal Candidate Should Have A Track Record Of Driving Customer Success, Building Long-Term Relationships, And Delivering On Customer Expectations. They Should Also Have Experience In Identifying And Resolving Customer Issues And Providing Timely And Effective Solutions.
Project Management And Leadership Skills: As A Senior Tam, The Individual Will Be Responsible For Managing Multiple Accounts And Projects Simultaneously. They Should Possess Strong Project Management Skills, Including The Ability To Prioritize Tasks, Manage Timelines, And Coordinate With Cross-Functional Teams. Additionally, They Should Have Leadership Qualities To Guide And Mentor Junior Tams And Drive Team Success.
Project Management
Troubleshooting
Product knowledge
Problem Solving
Relationship Building
customer satisfaction
Client management
Consultative approach
Cross-Functional Collaboration
Technical Expertise
Account Strategy
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Technical Account Manager (TAM) in New Delhi, Delhi, India is between ₹1,500,000 - ₹2,500,000 per year. This range can vary depending on factors such as the company, experience level, and skills of the individual. Some Senior TAMs may also receive bonuses or other forms of compensation in addition to their base salary.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Red Hat, Inc. is an American multinational software company providing open-source software products to the enterprise community. Founded in 1993, Red Hat has its corporate headquarters in Raleigh, North Carolina, with other offices worldwide. It became a subsidiary of IBM on July 9th, 2019.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started