IT Support Engineer

Your responsibilities will include responding to Level 1 technical support by both fulfilling standard requests and performing troubleshooting procedures to solve technical problems on computer hardware, software, audio and visual components, and network connectivity. Serve as a single point of contact for tickets, phone calls, chat, etc., from internal customers regarding IT issues, requests, and queries. Perform core competencies of triage, ticket assignment, request fulfilment, and issue remediation. Provide documented status updates following an established process on behalf of customers. Provide Level 1 support; troubleshoot IT-related problems. Escalate unresolved calls to the next-level support team, following established protocols. Maintain exceptional customer service for all support queries and adhere to all service management principles. Maintain the IT knowledge base life cycle (create, modify, and retire), following an established process.

According to JobzMall, the average salary range for a IT Support Engineer in 100 E Davie St, Raleigh, NC 27601, USA is $50,000 - $75,000 per year. This range may vary depending on the company's size, location, and industry. The salary may also depend on the knowledge and experience of the IT Support Engineer.

Red Hat, Inc. is an American multinational software company providing open-source software products to the enterprise community. Founded in 1993, Red Hat has its corporate headquarters in Raleigh, North Carolina, with other offices worldwide. It became a subsidiary of IBM on July 9th, 2019.