
CX Research Program Manager - Voice of Customer
Conduct, host, and carry out customer events at Red Hat locations and virtually targeting engineering and product teams and relevant themes. Help plan and facilitate focus groups for various teams across Red Hat. Support existing communication plans that identify channels and promote events across internal corporate communications, Products and Technologies (PnT) managers, site leads, and others. Influence and coach cross-functional teams of internal stakeholders to be more involved in customer experience-related activities Take a leadership mentality for CX strategy as a discipline. Design, develop, and manage a program roadmap that delivers on business goals. Project manage initiatives for future state, cross-channel customer experience improvements, and develop strategies aligned to that vision. Engage with stakeholders on customer feedback and results related to their areas of responsibility, focusing on success metrics, stories, and related return on investment (ROI).
Demonstrated analytical background with proven record for structuring and solving problems, drawing conclusions
Background in event planning or event management, ideally of a technical or customer experience nature
Program management experience preferred
Program Management
Analytical skills
Time Management Skills
Solid Project Management abilities
Event planning and management
Advanced writing and presentation skills
Process Improvement
Driven and self-motivated
Prioritizing skills
Communication Skills
Flexibility/Adaptability
Detail oriented and highly organized
Multi tasker
According to JobzMall, the average salary range for a CX Research Program Manager - Voice of Customer is between $50,000 - $90,000. This range may vary based on the experience and qualifications of the individual, as well as the industry and location of the job.
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Red Hat, Inc. is an American multinational software company providing open-source software products to the enterprise community. Founded in 1993, Red Hat has its corporate headquarters in Raleigh, North Carolina, with other offices worldwide. It became a subsidiary of IBM on July 9th, 2019.

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