Cloud Support Engineer

At Red Hat, we are looking for an enthusiastic and motivated Cloud Support Engineer to join our team. Our ideal candidate will bring strong technical and interpersonal skills, a proven ability to drive customer success, and a passion for problem solving.To be successful in this role, you should have extensive experience working with cloud technologies and a broad knowledge of the software development life cycle. You should also be able to quickly learn new technologies and have strong communication and troubleshooting skills.If you are passionate about helping customers and have a commitment to delivering quality solutions, we would like to hear from you!

Responsibilities:

1. Provide technical support for customers using cloud technologies.
2. Assist customers with the software development life cycle.
3. Learn and become proficient in new cloud technologies.
4. Troubleshoot customer issues and identify solutions.
5. Proactively identify and address customer needs.
6. Develop and maintain customer relationships.
7. Document customer interactions and support solutions.
8. Follow established processes and procedures to ensure customer satisfaction.
9. Monitor customer systems and respond to alerts.
10. Maintain knowledge of new trends and products in the cloud technology space.

According to JobzMall, the average salary range for a Cloud Support Engineer is between $60,000 and $110,000. This range can vary depending on experience, location, and the company offering the position. Some employers may offer higher salaries for more experienced Cloud Support Engineers. Additionally, salaries may also be affected by the type of cloud environment the engineer is responsible for supporting.

Red Hat, Inc. is an American multinational software company providing open-source software products to the enterprise community. Founded in 1993, Red Hat has its corporate headquarters in Raleigh, North Carolina, with other offices worldwide. It became a subsidiary of IBM on July 9th, 2019.