Red Hat

Associate Technical Support Engineer - Red Hat Advanced Cluster Management for Kubernetes

Red Hat
Remote
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a highly skilled and passionate technical professional looking for your next challenge? Look no further than Red Hat! We are seeking an Associate Technical Support Engineer to join our team and support our cutting-edge Red Hat Advanced Cluster Management for Kubernetes solution. As an Associate Technical Support Engineer, you will play a critical role in helping our customers achieve success with their Kubernetes environments. If you have a strong technical background and a desire to continuously learn and grow in a dynamic and collaborative environment, we want to hear from you!

  1. Provide technical support to customers using Red Hat Advanced Cluster Management for Kubernetes solution.
  2. Troubleshoot and resolve customer issues related to Kubernetes environments.
  3. Collaborate with cross-functional teams to identify and resolve complex technical problems.
  4. Communicate effectively with customers to gather information and understand their needs.
  5. Analyze customer environments and provide recommendations for improvement.
  6. Document and track customer interactions and resolutions in our support system.
  7. Stay updated on the latest developments and updates related to Kubernetes and Red Hat Advanced Cluster Management.
  8. Continuously learn and develop skills to stay up-to-date with emerging technologies.
  9. Contribute to the knowledge base by creating and updating technical articles and guides.
  10. Participate in team meetings and provide feedback to improve customer support processes.
  11. Work closely with product development teams to provide customer feedback and suggest improvements.
  12. Proactively identify and escalate potential issues and trends to senior engineers.
  13. Provide on-call support for urgent customer issues as needed.
  14. Follow established support procedures and maintain service level agreements.
  15. Maintain a positive and professional attitude towards customers and colleagues at all times.
Where is this job?
This job opening is listed as 100% remote
Job Qualifications

  • Proficiency In Kubernetes: A Strong Understanding Of Kubernetes Architecture, Components, And Troubleshooting Techniques Is Essential For This Role. Experience With Red Hat Openshift Is Also Highly Desired.

  • Linux System Administration: The Candidate Should Possess A Deep Understanding Of Linux Operating Systems, Including Administration, Networking, And Security. Knowledge Of Red Hat Enterprise Linux Is Preferred.

  • Technical Troubleshooting Skills: The Ability To Diagnose And Resolve Complex Technical Issues In A Timely Manner Is Crucial For This Role. Experience With Troubleshooting Techniques, Tools, And Methodologies Is A Must.

  • Customer Service Orientation: As An Associate Technical Support Engineer, The Candidate Will Be Expected To Provide Exceptional Customer Service And Support. Strong Communication Skills, Patience, And The Ability To Work Well Under Pressure Are Important Qualities For Success In This Position.

  • Red Hat Certifications: Red Hat Certifications, Such As Red Hat Certified System Administrator (Rhcsa) Or Red Hat Certified Engineer (Rhce), Are Highly Valued For This Role. They Demonstrate A Deep Understanding Of Red Hat Technologies And A Commitment To Continuous Learning And Development.

Required Skills

  • Virtualization

  • Troubleshooting

  • Scripting

  • customer service

  • Cloud

  • Linux Administration

  • Network troubleshooting

  • Technical Documentation

  • Problem-Solving

  • System Monitoring

  • Kubernetes management

  • Cluster Deployment

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Associate Technical Support Engineer - Red Hat Advanced Cluster Management for Kubernetes is $69,000-$98,000 per year. This can vary based on factors such as experience, location, and specific job responsibilities. Some companies may offer higher salaries or additional benefits such as bonuses or stock options.

Additional Information
Red Hat is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedDecember 16th, 2024
Apply BeforeJuly 20th, 2025
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About Red Hat

Red Hat, Inc. is an American multinational software company providing open-source software products to the enterprise community. Founded in 1993, Red Hat has its corporate headquarters in Raleigh, North Carolina, with other offices worldwide. It became a subsidiary of IBM on July 9th, 2019.

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