Red Hat

Associate Technical Support Engineer

Red Hat

Remote
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Red Hat is looking for an experienced and highly skilled Associate Technical Support Engineer to join our team. This is an excellent opportunity to work with a world-renowned organization and be part of an innovative team.As an Associate Technical Support Engineer, you must be a self-motivated, customer-focused individual with strong troubleshooting, problem-solving, and technical skills. You will work closely with other departments to provide technical support and guidance to our customers.The successful candidate must possess a minimum of 2 years of experience in enterprise technical support, excellent communication skills, and a strong knowledge of Linux, Windows, and Mac operating systems. In addition, you must possess a working knowledge of web-based technologies, databases, networks, and scripting. A degree in computer science or a related field is preferred.If you have a passion for technology and are looking for an opportunity to make a difference in a dynamic and growing organization, then this is the job for you.

Where is this job?
This job opening is listed as 100% remote
Job Qualifications
  • Ability To Work In A Fast-Paced Environment

  • Excellent Problem-Solving Skills

  • Knowledge Of Linux And Windows Operating Systems

  • Ability To Provide Technical Guidance And Mentorship

  • Knowledge Of Enterprise Network Technologies

  • Understanding Of Cloud And Virtualization Technologies

  • Proven Ability To Debug And Troubleshoot Complex Issues

  • Excellent Communication And Customer Service Skills

Required Skills
  • Documentation

  • Security

  • Virtualization

  • Networking

  • Linux

  • Troubleshooting

  • Network Administration

  • Communication

  • Debugging

  • Incident Management

  • customer service

  • Monitoring

  • Software Installation

  • System Administration

  • Incident Resolution

Soft Skills
  • Communication

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • Teamwork

  • Positive Attitude

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Associate Technical Support Engineer is between $41,000 and $50,000 a year. This range can vary depending on experience, location, and other factors.

Additional Information
Red Hat is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 16th, 2023
Apply BeforeMay 10th, 2026
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About Red Hat

Red Hat, Inc. is an American multinational software company providing open-source software products to the enterprise community. Founded in 1993, Red Hat has its corporate headquarters in Raleigh, North Carolina, with other offices worldwide. It became a subsidiary of IBM on July 9th, 2019.

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