Associate Customer Support Specialist

At Red Hat, we believe in providing our customers with exceptional support and service. As an Associate Customer Support Specialist, you will play a crucial role in ensuring that our customers receive the assistance they need to effectively utilize our products and services. We are looking for a passionate and dedicated individual who is committed to delivering top-notch customer support. If you have excellent communication skills, a strong technical background, and a desire to help others, we encourage you to apply for this exciting opportunity.

1. Provide exceptional customer support and service to Red Hat customers.
2. Assist customers in effectively utilizing Red Hat products and services.
3. Serve as a point of contact for customer inquiries, issues, and concerns.
4. Utilize strong technical knowledge to troubleshoot and resolve customer issues.
5. Communicate with customers via phone, email, and chat to provide timely and accurate support.
6. Document and track customer interactions and resolutions in a timely manner.
7. Collaborate with cross-functional teams to ensure timely and effective resolution of customer issues.
8. Continuously develop and maintain a thorough understanding of Red Hat products and services.
9. Identify and escalate complex customer issues to appropriate teams for resolution.
10. Strive to exceed customer expectations and provide a positive customer experience.
11. Keep up-to-date with industry trends and best practices to continuously improve customer support skills.
12. Participate in training and development programs to enhance customer support skills.
13. Adhere to company policies and procedures, including data privacy and security guidelines.
14. Maintain a positive and professional demeanor while interacting with customers.
15. Contribute to a positive team environment and collaborate with team members to achieve department goals and objectives.

According to JobzMall, the average salary range for a Associate Customer Support Specialist in Pune, Maharashtra, India is between ₹240,000 - ₹500,000 per year. This can vary depending on factors such as experience, skills, and the company you are working for. Additionally, benefits and bonuses may also be included in the total compensation package. It's best to research the specific company and role to get a more accurate understanding of the salary range.

Red Hat, Inc. is an American multinational software company providing open-source software products to the enterprise community. Founded in 1993, Red Hat has its corporate headquarters in Raleigh, North Carolina, with other offices worldwide. It became a subsidiary of IBM on July 9th, 2019.