Support Specialist
Perform root cause analysis and recommend procedures and controls for proactive problem prevention. Logs all help desk interactions or email requests into ticketing system. Understand overall system architecture to troubleshoot and resolve data integration issues with other systems. Know the business, inspire early, deliver value. Responds positively to complaints and problems. Thinks of the customer as the most important part of the job.
2 to 4 years of relevant experience in the same or similar technical environments and business segments
Experience with ticketing systems such as Service Now
Mobile application experience including pairing 3rd party devices
Additional language skills an advantage
Troubleshooting skills
Service Now
Root-Cause Analysis
Excellent Time Management
ERP software
Prioritizing skills
Multifaceted
Communication Skills
Results-Driven
Detail Oriented and Organized
Process Oriented
According to JobzMall, the average salary range for a Support Specialist in 1740 Stewart St, Santa Monica, CA 90404, USA is between $39,810 and $61,127. This range will vary depending on the individual's experience, skills, and qualifications.
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