Workday Senior Support Analyst

Welcome to Raytheon Technologies, where we are committed to solving complex problems and developing innovative solutions for our customers. As a Workday Senior Support Analyst, you will play a critical role in supporting and enhancing our Workday system to ensure seamless functionality for our employees. We are looking for a highly skilled and dedicated individual with a strong background in Workday and a passion for providing top-notch support to join our team. If you possess excellent technical skills, a customer-focused mindset, and a drive to continuously improve processes, we want to hear from you!

1. Provide expert-level support for the Workday system to ensure smooth operations for all employees.
2. Troubleshoot and resolve any technical issues related to Workday, including system errors, data discrepancies, and user access problems.
3. Act as a subject matter expert for Workday, staying up-to-date on system updates, enhancements, and best practices.
4. Collaborate with cross-functional teams to gather business requirements and provide solutions that meet the needs of the organization.
5. Conduct regular system audits to ensure data integrity and compliance with company policies.
6. Develop and maintain system documentation, including processes, procedures, and user guides.
7. Train and support end-users on Workday functionality, including new hires, managers, and HR partners.
8. Lead or participate in system upgrades and implementations, testing new features and functionality.
9. Identify and recommend process improvements and system enhancements to optimize Workday functionality and increase efficiency.
10. Stay current on industry trends and advancements in Workday technology, providing insights and recommendations to management.
11. Collaborate with vendors and third-party providers to troubleshoot and resolve any integration issues.
12. Prioritize and manage multiple tasks and projects effectively while meeting deadlines.
13. Provide excellent customer service and support to all internal stakeholders, addressing and resolving any Workday-related concerns promptly.
14. Mentor and train junior team members to enhance their technical skills and knowledge of Workday.
15. Adhere to company policies and procedures, ensuring data confidentiality and security at all times.

According to JobzMall, the average salary range for a Workday Senior Support Analyst in Bengaluru, Karnataka, India is between ₹1,100,000 - ₹1,300,000 per year (approximately $15,000 - $17,700 USD). This may vary depending on the specific company, level of experience, and other factors such as bonuses and benefits.

The Raytheon Company is a major US defense contractor and industrial corporation with core manufacturing concentrations in weapons and military and commercial electronics. United Technologies Corporation was an American multinational conglomerate headquartered in Farmington, Connecticut. It merged with the Raytheon Company in April 2020 to form Raytheon Technologies.