Raytheon Technologies

Infrastructure Voice Technician

Raytheon Technologies

Tewksbury, MA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Raytheon Technologies, where we are committed to creating a safer, more connected world. We are currently seeking a highly skilled and motivated Infrastructure Voice Technician to join our team and support our mission-critical operations. In this role, you will be responsible for maintaining and troubleshooting our voice technology infrastructure to ensure seamless communication across our organization. As an integral member of our team, you will have the opportunity to work with cutting-edge technology and collaborate with a diverse group of professionals. We are looking for individuals who are passionate about technology, possess strong problem-solving skills, and have a strong attention to detail. If you are ready to make an impact and advance your career with a global leader in technology, we encourage you to apply for this exciting opportunity.

  1. Maintain and troubleshoot all aspects of the company's voice technology infrastructure.
  2. Ensure seamless communication across the organization by monitoring and addressing any issues with the voice system.
  3. Collaborate with team members to develop and implement solutions for improving the voice technology infrastructure.
  4. Stay updated on the latest voice technology trends and advancements in the industry, and provide recommendations for implementing them within the company.
  5. Work closely with other departments, such as IT and network security, to ensure the voice technology infrastructure is integrated and functioning properly.
  6. Conduct regular maintenance and updates to the voice system to ensure optimal performance.
  7. Respond to and resolve any user-reported issues with the voice system in a timely manner.
  8. Document and maintain accurate records of all voice technology-related processes and procedures.
  9. Train and support team members on the use of the voice technology infrastructure.
  10. Proactively identify potential issues and implement preventive measures to minimize downtime and disruptions.
  11. Adhere to company security protocols and maintain the integrity and security of the voice technology infrastructure.
  12. Collaborate with vendors and service providers to troubleshoot and resolve any issues with the voice system.
  13. Participate in project planning and implementation for voice technology upgrades and system integrations.
  14. Adhere to company policies and procedures while performing all job duties.
  15. Continuously look for opportunities to improve the performance and functionality of the voice technology infrastructure.
Where is this job?
This job is located at Tewksbury, MA, USA
Job Qualifications
  • Knowledge Of Voice Over Internet Protocol (Voip) Systems: A Strong Understanding Of Voip Technology And Its Implementation Is Essential For An Infrastructure Voice Technician At Raytheon Technologies. This Includes Knowledge Of Protocols, Hardware, And Software Used In Voip Systems.

  • Experience With Network Infrastructure: The Ideal Candidate Should Have A Thorough Understanding Of Network Infrastructure, Including Lan, Wan, Routers, Switches, And Firewalls. This Knowledge Is Crucial For Troubleshooting And Maintaining Voip Systems.

  • Familiarity With Cisco Unified Communications Manager (Cucm): Raytheon Technologies Uses Cucm As Their Primary Voip Platform. Therefore, Experience With Cucm And Its Various Features Such As Call Routing, Voicemail, And Conferencing Is Highly Desirable.

  • Troubleshooting And Problem-Solving Skills: As An Infrastructure Voice Technician, The Ability To Diagnose And Resolve Technical Issues In A Timely Manner Is Crucial. This Requires Strong Troubleshooting Skills And The Ability To Think Critically To Identify And Solve Problems.

  • Communication Skills: The Role Of An Infrastructure Voice Technician Involves Working With A Team Of Engineers, As Well As Communicating With Clients And Other Stakeholders. Strong Communication Skills, Both Verbal And Written, Are Essential For Effectively Collaborating And Providing Excellent Customer Service.

Required Skills
  • Network Security

  • Telecommunications

  • Network protocols

  • Network troubleshooting

  • Network Monitoring

  • System integration

  • Pbx

  • Unified Communications

  • Quality Of Service (Qos)

  • Voip Implementation

  • Voice Routing

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Problem Solving

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Infrastructure Voice Technician in Tewksbury, MA, USA is $75,000 to $90,000 per year. This may vary depending on the specific job responsibilities, level of experience, and company.

Additional Information
Raytheon Technologies is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedSeptember 16th, 2024
Apply BeforeMay 22nd, 2025
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About Raytheon Technologies

The Raytheon Company is a major US defense contractor and industrial corporation with core manufacturing concentrations in weapons and military and commercial electronics. United Technologies Corporation was an American multinational conglomerate headquartered in Farmington, Connecticut. It merged with the Raytheon Company in April 2020 to form Raytheon Technologies.

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