Desktop Support Specialist

Welcome to Raytheon Technologies, a leading company in the aerospace and defense industry. We are seeking a highly skilled and motivated Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will play a key role in providing technical support and troubleshooting for our employees' desktop and laptop computers. Your expertise and dedication will ensure the smooth operation and functionality of our technology systems, enabling our company to continue delivering cutting-edge solutions to our customers. If you are a problem-solver with a passion for technology and a strong customer service mindset, we encourage you to apply for this exciting opportunity. To excel in this role, you must possess a Bachelor's degree in Computer Science or a related field, along with at least 3 years of experience in desktop support. Additionally, you should have strong knowledge of Windows and Mac operating systems, hardware and software troubleshooting skills, and excellent communication and interpersonal abilities. Join us at Raytheon Technologies and make a meaningful impact in the world of technology and defense.

1. Provide technical support and troubleshooting for employees' desktop and laptop computers.
2. Ensure smooth operation and functionality of technology systems.
3. Collaborate with other team members to identify and resolve complex technical issues.
4. Maintain and update hardware and software systems to keep them current and secure.
5. Communicate with employees to understand and address their technology needs.
6. Install, configure, and maintain computer systems and peripherals.
7. Train employees on how to use new technology and software.
8. Monitor and manage system performance, including backups and updates.
9. Document and maintain records of technical issues and resolutions.
10. Collaborate with IT team to implement new technology solutions.
11. Stay up-to-date with industry trends and advancements in technology.
12. Provide excellent customer service and support to all employees.
13. Adhere to company policies and procedures.
14. Maintain confidentiality of sensitive information.
15. Continuously improve processes and procedures to increase efficiency and effectiveness.

According to JobzMall, the average salary range for a Desktop Support Specialist in Arlington County, Arlington, VA, USA is between $50,000 to $70,000 per year. This can vary depending on the specific job responsibilities, experience level, and company. Some companies may offer additional benefits and bonuses as part of their compensation package. Additionally, the cost of living in Arlington, VA may also impact the salary range for this position.

The Raytheon Company is a major US defense contractor and industrial corporation with core manufacturing concentrations in weapons and military and commercial electronics. United Technologies Corporation was an American multinational conglomerate headquartered in Farmington, Connecticut. It merged with the Raytheon Company in April 2020 to form Raytheon Technologies.