Desktop Specialist

Welcome to Raytheon Technologies! We are currently seeking a skilled and motivated Desktop Specialist to join our team. As a global leader in aerospace and defense technologies, we are dedicated to providing our customers with the highest quality products and services. In this role, you will be responsible for maintaining and supporting our desktop systems, ensuring optimal functionality and efficiency for our employees. To excel in this role, you should have a strong background in IT support and possess excellent problem-solving skills. If you are a proactive team player with a passion for technology, we encourage you to apply for this exciting opportunity.

1. Maintain and support desktop systems: The primary responsibility of this role is to ensure the smooth functioning of all desktop systems used by employees. This includes troubleshooting any technical issues, performing regular maintenance, and implementing upgrades as needed.
2. Ensure optimal functionality and efficiency: The Desktop Specialist is responsible for ensuring that all desktop systems are running at their optimal level of functionality and efficiency. This involves monitoring system performance, identifying areas for improvement, and implementing solutions to enhance productivity.
3. Provide IT support: As a Desktop Specialist, you will be the go-to person for all IT-related issues and inquiries from employees. This includes providing technical assistance, troubleshooting hardware and software problems, and resolving any user-related issues.
4. Collaborate with team members: The role requires close collaboration with other team members, such as network engineers and system administrators, to ensure seamless integration and support of desktop systems.
5. Stay updated on industry trends: As technology is constantly evolving, the Desktop Specialist should stay up-to-date with the latest trends and developments in the IT industry. This will enable them to suggest and implement new solutions for improved desktop performance.
6. Maintain documentation: It is crucial for the Desktop Specialist to maintain accurate documentation of system configurations, upgrades, and troubleshooting steps. This will help in future reference and ensure a smooth transition for new team members.
7. Adhere to company policies: The Desktop Specialist must adhere to all company policies and procedures while performing their duties. This includes following proper security protocols, adhering to software licensing agreements, and ensuring data privacy.
8. Train employees: As the expert in desktop systems, the Desktop Specialist may also be responsible for training employees on new software or systems to ensure their efficient use.
9. Identify areas for improvement: Continuously monitor desktop systems and identify areas for improvement to enhance overall efficiency and productivity.
10. Maintain a high level of professionalism and customer service: The Desktop Specialist should maintain a high level of professionalism and provide excellent customer service to all employees. This involves

According to JobzMall, the average salary range for a Desktop Specialist in Andover, MA, USA is between $55,000 and $70,000 per year. This range is based on salaries reported by individuals currently working in this role in the Andover area, as well as data from national salary surveys. Factors such as experience, education, and specific job duties can impact the salary of a Desktop Specialist.

The Raytheon Company is a major US defense contractor and industrial corporation with core manufacturing concentrations in weapons and military and commercial electronics. United Technologies Corporation was an American multinational conglomerate headquartered in Farmington, Connecticut. It merged with the Raytheon Company in April 2020 to form Raytheon Technologies.