Desktop Specialist

Are you a tech-savvy individual looking for a challenging and dynamic role? Do you have a passion for providing top-notch technical support and troubleshooting? If so, Raytheon Technologies is looking for you! We are seeking a highly skilled Desktop Specialist to join our team and provide essential IT support for our employees. As a Desktop Specialist, you will play a crucial role in ensuring the smooth operation of our desktop systems and providing excellent customer service. If you have a strong understanding of desktop hardware and software, excellent problem-solving skills, and a customer-oriented mindset, we want to hear from you!

1. Provide technical support and troubleshooting for all desktop hardware and software issues.
2. Ensure the smooth operation of all desktop systems and equipment.
3. Install, configure, and maintain desktop hardware and software.
4. Respond to and resolve technical support requests in a timely and efficient manner.
5. Communicate technical solutions and updates to team members and end-users.
6. Collaborate with other IT team members to identify and implement solutions to improve system performance and user experience.
7. Maintain accurate documentation of all technical support requests and resolutions.
8. Continuously monitor and evaluate desktop systems to identify potential issues and proactively address them.
9. Provide excellent customer service to all end-users, ensuring a positive experience with every interaction.
10. Stay up-to-date with the latest desktop technology and trends, and make recommendations for system improvements.
11. Assist with asset management and inventory control of all desktop equipment.
12. Follow IT security protocols and maintain data confidentiality at all times.
13. Train and educate end-users on how to use desktop equipment and software effectively.
14. Adhere to company policies and procedures related to desktop support and IT operations.
15. Collaborate with external vendors and service providers as needed.
16. Maintain a high level of professionalism and represent the company's values in all interactions.

According to JobzMall, the average salary range for a Desktop Specialist in Aurora, CO, USA is between $45,000 and $65,000 per year. This can vary depending on the specific job responsibilities, years of experience, and the company you are working for. Some companies may also offer additional benefits such as bonuses, healthcare, and retirement plans. It is best to research the specific company you are interested in to get a more accurate salary range.

The Raytheon Company is a major US defense contractor and industrial corporation with core manufacturing concentrations in weapons and military and commercial electronics. United Technologies Corporation was an American multinational conglomerate headquartered in Farmington, Connecticut. It merged with the Raytheon Company in April 2020 to form Raytheon Technologies.