Desktop Specialist
Welcome to Raytheon Technologies! We are currently seeking a highly skilled and motivated Desktop Specialist to join our team. As a global leader in aerospace and defense technologies, we strive for excellence and innovation in everything we do. This position requires a strong technical background, exceptional problem-solving abilities, and a passion for providing top-notch customer support. If you are looking for a challenging and rewarding career in a dynamic and cutting-edge industry, we encourage you to apply for this exciting opportunity.
- Provide exceptional technical support to all employees in the company, both remotely and in person.
- Troubleshoot and resolve hardware, software, and network issues in a timely and efficient manner.
- Install, configure, and maintain desktops, laptops, and other end-user devices.
- Collaborate with the IT team to identify and implement new technologies and processes to improve efficiency and user experience.
- Manage and maintain software licenses, updates, and patches on all end-user devices.
- Conduct regular hardware and software audits to ensure compliance with company policies and procedures.
- Train and educate employees on the proper use of technology and software applications.
- Keep up-to-date with the latest technology trends and developments in the industry.
- Work with vendors and suppliers to procure necessary equipment and software.
- Maintain accurate records of hardware and software inventory.
- Provide after-hours support and participate in an on-call rotation as needed.
- Adhere to strict security protocols and maintain confidentiality of sensitive information.
- Collaborate with other IT teams to troubleshoot and resolve complex technical issues.
- Communicate effectively with team members and other departments to provide timely updates on ongoing issues.
- Continuously evaluate and improve processes and procedures to ensure best practices are being followed.
- Participate in special projects and initiatives as assigned by management.
Technical Knowledge And Skills: A Desktop Specialist At Raytheon Technologies Must Possess A Strong Understanding Of Computer Hardware And Software, As Well As Networking And Troubleshooting Skills. They Should Also Be Familiar With Different Operating Systems, Such As Windows And Mac Os.
Experience In Desktop Support: Candidates For This Role Should Have At Least 2-3 Years Of Experience In Desktop Support, Preferably In A Large Corporate Environment. This Will Demonstrate Their Ability To Handle A Wide Range Of Technical Issues And Provide Excellent Customer Service.
Customer Service Skills: A Desktop Specialist Is Often The First Point Of Contact For Employees With Technical Issues, So Strong Customer Service Skills Are Essential. They Should Be Patient, Empathetic, And Able To Communicate Technical Information In A Clear And Understandable Manner.
Certifications: While Not Always Required, Certifications Such As Comptia A+ Or Microsoft Certified Desktop Support Technician (Mcdst) Can Be Valuable Qualifications For A Desktop Specialist. These Certifications Demonstrate A Candidate's Proficiency In Specific Technical Areas And Can Set Them Apart From Other Applicants.
Attention To Detail: In A Corporate Environment, Even Minor Technical Issues Can Have A Significant Impact On Productivity. A Desktop Specialist Must Have A Keen Eye For Detail To Identify And Resolve Potential Problems Before They Escalate. They Should Also Be Well-Organized And Able To Manage Multiple Tasks Efficiently.
Communication Skills
Time Management
network management
Device management
Problem-Solving
Software Installation
Data Backup
Technical Troubleshooting
System Maintenance
Hardware Configuration
End-User Support
Mult
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Desktop Specialist in Richardson, TX, USA is between $40,000 and $70,000 per year. This range can vary depending on factors such as experience, education, and specific job responsibilities. Additionally, factors such as the size and industry of the company can also impact salary.
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The Raytheon Company is a major US defense contractor and industrial corporation with core manufacturing concentrations in weapons and military and commercial electronics. United Technologies Corporation was an American multinational conglomerate headquartered in Farmington, Connecticut. It merged with the Raytheon Company in April 2020 to form Raytheon Technologies.
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