Customer Service Team Leader

Welcome to Raley's Supermarkets, where we are dedicated to providing exceptional service to our valued customers. As a Customer Service Team Leader, you will play a crucial role in ensuring that our customers receive the best shopping experience possible. We are looking for a motivated and enthusiastic individual to lead our customer service team and uphold our high standards of excellence. If you have a passion for customer service and possess strong leadership skills, we want you to join our team!

1. Lead and supervise the customer service team, ensuring that they are providing exceptional service to customers at all times.
2. Train and mentor team members on customer service best practices and company policies.
3. Set and maintain high standards for customer service, and regularly evaluate team performance to ensure these standards are met.
4. Handle and resolve customer complaints and issues in a timely and professional manner.
5. Ensure that the customer service area is clean, organized, and well-stocked at all times.
6. Coordinate with other departments to ensure seamless and efficient customer service.
7. Develop and implement strategies to improve customer satisfaction and loyalty.
8. Monitor customer service metrics and provide regular reports to management.
9. Assist in the hiring and onboarding of new customer service team members.
10. Collaborate with other team leaders to ensure a cohesive and positive work environment.
11. Conduct regular team meetings to communicate updates, address any issues, and recognize team members' achievements.
12. Stay updated on company policies, promotions, and products to effectively assist customers.
13. Continuously seek ways to improve the customer service experience and implement new processes or procedures as needed.
14. Ensure compliance with all safety and security protocols.
15. Maintain a positive and professional attitude at all times, leading by example for the customer service team.

According to JobzMall, the average salary range for a Customer Service Team Leader in Alameda, CA, USA is between $46,000 to $64,000 per year. This range can vary depending on factors such as experience, skills, and the specific company or industry the individual is working in. Additionally, factors such as bonuses, benefits, and location can also impact the salary range for this position.

Raley's Supermarkets is a privately held, family-owned supermarket chain that operates stores under the Raley's, Bel Air Markets, Nob Hill Foods, Food Source and Market 5-ONE-5 banners in northern California and Nevada. Has 121 stores in USA.