Customer Service Team Leader

Are you a natural leader with a passion for providing exceptional customer service? Do you thrive in a fast-paced, dynamic environment? If so, we have an exciting opportunity for you to join our team as a Customer Service Team Leader at Raley's Supermarkets. As a leader on our customer service team, you will play a vital role in ensuring our customers have a positive shopping experience. We are looking for someone who is dedicated, organized, and has excellent communication skills. If this sounds like you, we encourage you to apply and join our Raley's family!

1. Lead and manage a team of customer service representatives to ensure exceptional customer service is consistently provided.
2. Train and develop team members on customer service best practices, company policies, and procedures.
3. Motivate and inspire team members to meet and exceed customer service goals and expectations.
4. Monitor and evaluate team performance, providing feedback and coaching as needed.
5. Collaborate with other departments to improve overall customer experience and resolve any issues or complaints.
6. Handle escalated customer inquiries and complaints with empathy and professionalism.
7. Maintain a positive and welcoming environment for both customers and team members.
8. Create and implement strategies to increase customer satisfaction and retention.
9. Ensure all customer service protocols and procedures are followed accurately and efficiently.
10. Develop and maintain strong relationships with customers to build loyalty and trust in the company.
11. Stay informed on industry trends and customer service best practices to continuously improve the team's performance.
12. Manage scheduling and staffing to ensure adequate coverage for peak business hours.
13. Communicate effectively with team members, management, and customers to ensure a seamless customer experience.
14. Uphold company values and standards at all times.
15. Attend and participate in team meetings, trainings, and workshops as required.

According to JobzMall, the average salary range for a Customer Service Team Leader in Oakley, CA 94561, USA is $42,000 - $55,000 per year. However, salaries may vary depending on factors such as experience, education, and the specific company and industry. It is best to research the specific company and job description for a more accurate salary range.

Raley's Supermarkets is a privately held, family-owned supermarket chain that operates stores under the Raley's, Bel Air Markets, Nob Hill Foods, Food Source and Market 5-ONE-5 banners in northern California and Nevada. Has 121 stores in USA.