Referral Representative

As a Referral Representative at Quest Diagnostics, you will be responsible for providing administrative and customer service support to our referral department. You will be the key point of contact for customers, ensuring that their questions are answered efficiently and accurately. The ideal candidate for this position will have excellent customer service and communication skills, a positive and professional attitude, and a willingness to go the extra mile to ensure customer satisfaction. Additionally, the successful candidate should have strong organizational and time management skills, as well as experience in a customer service role. This is an excellent opportunity to join a fast-paced and welcoming team, and to make a positive impact on our customers’ experience. We look forward to hearing from you!

Responsibilities:

1. Assist with administrative tasks related to the referral department, such as scheduling appointments and responding to customer inquiries.
2. Serve as the main point of contact for customers, providing exceptional customer service and responding to their questions accurately and in a timely manner.
3. Ensure customer satisfaction by going the extra mile to address their concerns.
4. Maintain a positive and professional attitude at all times.
5. Utilize strong organizational and time management skills to prioritize tasks and ensure deadlines are met.
6. Remain up-to-date on company products and services in order to provide accurate information to customers.
7. Utilize customer service skills to effectively resolve customer issues.
8. Follow company policies and procedures when interacting with customers.

According to JobzMall, the average salary range for a Referral Representative in Baltimore, MD, USA is between $19,000 and $39,000 per year. This range is based on the salary data collected from various employers in the city.

Quest Diagnostics is an American clinical laboratory. A Fortune 500 company, Quest operates in the United States, United Kingdom, Mexico, and Brazil. Quest also maintains collaborative agreements with various hospitals and clinics across the globe.