Referral Representative
Are you a skilled communicator with a passion for helping others? Are you looking to join a dynamic team in the healthcare industry? Look no further than Quest Diagnostics! We are currently seeking a dedicated and personable Referral Representative to join our team. In this role, you will play a crucial role in facilitating the referral process for our patients and physicians. The ideal candidate will have excellent communication skills, a strong attention to detail, and a desire to make a positive impact in the lives of others. If this sounds like you, apply now and become a part of our growing team at Quest Diagnostics.
- Facilitate the referral process for patients and physicians.
- Communicate effectively with patients and physicians to ensure a smooth referral process.
- Maintain accurate and detailed records of referrals.
- Collaborate with other team members to ensure timely and efficient processing of referrals.
- Provide exceptional customer service to patients and physicians.
- Stay up-to-date on company policies and procedures related to referral processing.
- Handle any issues or concerns related to referrals in a professional and timely manner.
- Maintain confidentiality and adhere to HIPAA regulations.
- Assist in training and mentoring new referral representatives.
- Continuously strive to improve and streamline the referral process.
- Contribute to a positive and supportive team environment.
- Handle a high volume of referrals while maintaining a high level of accuracy.
- Identify and escalate any potential issues or trends in referral processing.
- Keep abreast of changes in the healthcare industry and adapt to new processes and technologies as needed.
- Demonstrate a strong commitment to providing excellent patient care and satisfaction.
Knowledge Of Medical Terminology: A Referral Representative Should Possess A Strong Understanding Of Medical Terminology And Be Able To Accurately Interpret And Communicate Information Related To Medical Tests And Procedures.
Customer Service Skills: Excellent Customer Service Skills Are Essential For A Referral Representative As They Will Be Interacting With Patients, Physicians, And Other Healthcare Professionals On A Daily Basis. They Should Have The Ability To Handle Difficult Situations With Professionalism And Empathy.
Attention To Detail: Referral Representatives Are Responsible For Ensuring The Accuracy Of Patient Information And Test Orders. They Should Have Strong Attention To Detail To Minimize Errors And Ensure Timely And Efficient Processing Of Referrals.
Organizational Skills: With A High Volume Of Referrals To Manage, A Referral Representative Should Have Strong Organizational Skills To Prioritize Tasks And Handle Multiple Requests Simultaneously.
Computer Proficiency: In Today's Digital Age, It Is Important For A Referral Representative To Be Comfortable Using Various Computer Programs And Databases. This Includes Proficiency In Microsoft Office And Experience With Electronic Medical Record Systems.
Data Entry
Communication
Time Management
Interpersonal skills
Attention to detail
Organizational Skills
customer service
Medical Terminology
Problem-Solving
Multi-tasking
Insurance Knowledge
Communication
Conflict Resolution
Leadership
Time management
creativity
Critical thinking
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Referral Representative in Seattle, WA, USA is $40,000 - $50,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or industry the individual is working in. Additionally, some companies may also offer bonuses or commission incentives for successful referrals, which can potentially increase the overall salary for this position.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Quest Diagnostics is an American clinical laboratory. A Fortune 500 company, Quest operates in the United States, United Kingdom, Mexico, and Brazil. Quest also maintains collaborative agreements with various hospitals and clinics across the globe.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started