Referral Representative

Welcome to Quest Diagnostics, the world's leading provider of diagnostic testing, information, and services. We are currently seeking a highly motivated and customer-focused Referral Representative to join our team. As a Referral Representative, you will play a crucial role in ensuring timely and accurate processing of referrals for our patients. Your exceptional communication skills and attention to detail will be essential in providing a positive experience for our patients and healthcare partners. If you are passionate about making a difference in people's lives and meet the qualifications listed below, we encourage you to apply for this exciting opportunity.

1. Process Referrals: Responsible for timely and accurate processing of referrals for patients, ensuring that all necessary information is obtained and documented correctly.
2. Communicate with Patients: Communicate with patients to schedule appointments and provide necessary information about the referral process, ensuring a positive experience for all patients.
3. Coordinate with Healthcare Partners: Collaborate with healthcare partners to obtain necessary information and ensure smooth processing of referrals.
4. Maintain Documentation: Accurately document all referral information and maintain organized records to ensure compliance with company and industry standards.
5. Provide Exceptional Customer Service: Utilize exceptional communication skills to address patient and healthcare partner inquiries and concerns, providing prompt and satisfactory resolutions.
6. Ensure Timely Processing: Maintain a high level of efficiency in processing referrals to ensure timely delivery of services to patients.
7. Adhere to Quality Standards: Adhere to company and industry standards to ensure accuracy and quality in all aspects of referral processing.
8. Troubleshoot Issues: Identify and troubleshoot any issues or discrepancies in referral information, working to resolve them in a timely and effective manner.
9. Maintain Confidentiality: Maintain strict confidentiality of patient information in accordance with HIPAA regulations.
10. Continuously Improve Processes: Identify areas for improvement in the referral process and work with team members to implement solutions for increased efficiency and customer satisfaction.

According to JobzMall, the average salary range for a Referral Representative in Portland, OR, USA is $44,000 - $62,000 per year. This can vary depending on the company, experience level, and specific job duties.

Quest Diagnostics is an American clinical laboratory. A Fortune 500 company, Quest operates in the United States, United Kingdom, Mexico, and Brazil. Quest also maintains collaborative agreements with various hospitals and clinics across the globe.