Client Service Representative

At Quest Diagnostics, we are looking for an experienced and passionate Client Service Representative to join our team. The ideal candidate will have excellent customer service skills, a friendly and professional manner, and the ability to think on their feet. This role is responsible for providing a wide range of customer service and support for our clients.To be successful in this position, you must have a high school diploma or equivalent, plus at least two years of experience in a customer service role. You must be highly organized, able to multitask, and have excellent communication and problem-solving skills. The ability to remain calm and composed while under pressure is essential. Additionally, the ideal candidate will have a helpful attitude, excellent listening skills, and be able to work independently with minimal supervision.If you are a people person with excellent customer service skills and the desire to learn and grow with us, we’d love to hear from you.

Responsibilities:

1. Greet and assist customers with inquiries in a friendly and professional manner
2. Respond to customer inquiries via phone, email, or in person
3. Resolve customer complaints and provide appropriate solutions in a timely manner
4. Maintain a high level of knowledge about products and services
5. Manage customer accounts and process orders
6. Perform data entry and update customer information in the customer database
7. Maintain a professional and organized workspace
8. Follow the company’s policies and procedures
9. Demonstrate excellent customer service and problem-solving skills
10. Stay up to date on industry trends and developments

According to JobzMall, the average salary range for a Client Service Representative in Raleigh, NC, USA is $24,000 to $45,000 per year. The salary range can vary depending on the company and the experience of the employee.

Quest Diagnostics is an American clinical laboratory. A Fortune 500 company, Quest operates in the United States, United Kingdom, Mexico, and Brazil. Quest also maintains collaborative agreements with various hospitals and clinics across the globe.