Client Service Representative

We are looking for a Client Service Representative at Quest Diagnostics who has excellent customer service skills and a passion for helping others. Our ideal candidate is an organized, detail-oriented individual with strong communication skills and a desire to build relationships with clients.The Client Service Representative will be responsible for providing administrative and customer service support to the Quest Diagnostics team. This person will be the face of the company, representing our brand and our commitment to delivering the highest quality customer service. The successful candidate will have a background in customer service, strong problem-solving abilities, and exceptional interpersonal skills.To be successful in this role, the ideal candidate must have:• High School diploma or equivalent• Proven experience in customer service• Excellent communication and interpersonal skills• Ability to multi-task and prioritize tasks• Proficiency in Microsoft Office• Strong organizational skillsIf you are a driven, people-oriented individual with a commitment to providing the highest quality customer service, we look forward to hearing from you!

Responsibilities:

1. Answer customer inquiries, provide accurate information, and resolve customer complaints in a timely and professional manner.
2. Greet customers in person or via phone in a friendly and courteous manner.
3. Maintain customer records and update customer information in the system.
4. Handle administrative tasks such as filing, data entry, and document preparation.
5. Monitor customer satisfaction levels and recommend improvements.
6. Follow up with customers to ensure a positive customer service experience.
7. Provide feedback to management about customer service issues and suggest solutions.
8. Remain knowledgeable about company products and services.
9. Research and provide answers to customer questions.
10. Ensure customer service standards are met.

According to JobzMall, the average salary range for a Client Service Representative in Pittsburgh, PA, USA is between $23,000 and $33,000 per year. This range can vary based on experience, company size, and other factors.

Quest Diagnostics is an American clinical laboratory. A Fortune 500 company, Quest operates in the United States, United Kingdom, Mexico, and Brazil. Quest also maintains collaborative agreements with various hospitals and clinics across the globe.