Client Service Representative

Quest Diagnostics is seeking a Client Service Representative to join our dynamic and customer-focused team. We are looking for an enthusiastic individual who is passionate about providing a superior customer service experience and is committed to excellence. This position is ideal for an organized, analytical, and detail-oriented professional who enjoys working in a fast-paced environment.The successful candidate must possess excellent interpersonal and communication skills, demonstrate strong problem-solving skills, and have the ability to multi-task, prioritize, and manage their time effectively. They should also have a strong aptitude for learning and using new technologies. Previous experience in a customer service role is preferred, but not required.If you possess the required qualifications and have a genuine desire to contribute to our team, we want to hear from you!

Responsibilities:

1. Provide excellent customer service to clients, answering inquiries in a timely and professional manner.
2. Effectively manage customer accounts, including entering data and maintaining records.
3. Respond to customer inquiries and complaints in a courteous and timely manner.
4. Utilize problem-solving skills to resolve customer issues.
5. Multi-task with accuracy and attention to detail.
6. Utilize new technologies to provide the best customer experience.
7. Prioritize and manage time effectively in a fast-paced environment.
8. Maintain a high level of professionalism and customer service at all times.
9. Foster relationships with customers and continuously strive for customer satisfaction.

According to JobzMall, the average salary range for a Client Service Representative in Los Angeles, CA, USA is $42,761 - $60,377 per year.

Quest Diagnostics is an American clinical laboratory. A Fortune 500 company, Quest operates in the United States, United Kingdom, Mexico, and Brazil. Quest also maintains collaborative agreements with various hospitals and clinics across the globe.