Client Service Representative

Do you have exceptional customer service skills and a passion for providing excellent patient care? If so, the Client Service Representative role at Quest Diagnostics may be the perfect opportunity for you! Our ideal candidate is a self-starter with strong organizational and communication skills who is enthusiastic about helping patients in a medical setting. To be successful in this role, you should have at least one year of customer service experience, be familiar with medical terminology, and be able to effectively manage multiple tasks. If you have the qualifications we’re looking for and you’re ready to take on a rewarding challenge, we’d love to hear from you!

Responsibilities:

1. Greet and register patients in a friendly and professional manner.
2. Address patient inquiries and provide accurate information regarding services.
3. Collect patient insurance information and enter it into the system.
4. Answer patients’ questions regarding insurance coverage and payment options.
5. Process patient payments and ensure accuracy of billing information.
6. Resolve patient complaints and inquiries in a timely manner.
7. Maintain accurate records of patient interactions.
8. Provide excellent customer service and ensure patient satisfaction.
9. Follow established protocols and procedures.
10. Collaborate with other departments to ensure timely and accurate processing of patient requests.

According to JobzMall, the average salary range for a Client Service Representative in Lewisville, TX, USA is $25,000 to $37,000 per year. This salary range can vary depending on the experience and qualifications of the individual.

Quest Diagnostics is an American clinical laboratory. A Fortune 500 company, Quest operates in the United States, United Kingdom, Mexico, and Brazil. Quest also maintains collaborative agreements with various hospitals and clinics across the globe.