Client Service Representative

Are you passionate about delivering outstanding customer service? We are looking for an organized and friendly Client Service Representative to join our team at Quest Diagnostics. As a Client Service Representative, you will play an integral role in providing exceptional service to our clients. You will be a key point of contact between our company and our clients, taking orders and providing helpful guidance whenever needed.To be successful in this role, you will need excellent communication and problem-solving skills, as well as a commitment to delivering quality service. You should also be comfortable working in a fast-paced environment and have an eye for detail. The ideal candidate should also possess a positive attitude, a strong work ethic, and a desire to exceed our clients’ expectations. If you have the necessary qualifications and are interested in joining a leading medical diagnostics company, we would like to hear from you!

Responsibilities:

• Answer incoming inquiries from customers and provide assistance in a timely and professional manner.
• Process orders, handle billing inquiries, and provide information on services and products.
• Maintain accurate and up-to-date records of customer interactions and transactions.
• Address customer complaints and queries in a timely and effective manner.
• Ensure all customer requests are handled in accordance with established policies and procedures.
• Suggest process improvements to enhance customer service.
• Monitor customer feedback and provide reports to management.
• Develop and maintain positive relationships with customers.
• Remain up-to-date with changes in product or service offerings.

According to JobzMall, the average salary range for a Client Service Representative in Las Vegas, NV, USA is between $30,656 and $42,288 per year. This salary range can vary based on experience, education, certifications, and other factors.

Quest Diagnostics is an American clinical laboratory. A Fortune 500 company, Quest operates in the United States, United Kingdom, Mexico, and Brazil. Quest also maintains collaborative agreements with various hospitals and clinics across the globe.