QNB 1st Customer Service Executive

At Qatar National Bank (QNB), we believe that outstanding customer service is essential for our success. We are seeking an experienced and motivated 1st Customer Service Executive to join our team.The 1st Customer Service Executive at QNB will be responsible for managing customer inquiries and complaints, providing accurate information to customers, and creating positive experiences for every customer. To be successful in this role, the ideal candidate will have excellent communication and problem solving skills, a friendly and professional attitude, and a high level of customer service expertise. The successful 1st Customer Service Executive will have a Bachelor's degree in a related field and at least two years of customer service experience in a banking or financial services environment. Proficiency in English is a must, and an additional language is a plus. We are looking for someone who is passionate about delivering top-notch customer service and will go above and beyond to ensure that customers have the best possible experience. If you are looking for an exciting opportunity to be part of a fast-growing organization, then this is the job for you!

Responsibilities:

1. Manage customer inquiries and complaints in accordance with QNB's standards and guidelines.
2. Provide accurate information to customers and respond to their inquiries in a timely manner.
3. Create positive experiences for every customer by offering solutions and demonstrating exceptional customer service.
4. Maintain customer records and ensure customer data is up to date.
5. Monitor customer complaints and create solutions to resolve any issues.
6. Develop processes and procedures to improve customer service delivery.
7. Stay up to date with changes in banking and financial services regulations and industry trends.
8. Participate in customer service training and development activities.
9. Ensure compliance with all relevant banking and financial services regulations.
10. Communicate effectively with customers, colleagues, and management.

According to JobzMall, the average salary range for a QNB 1st Customer Service Executive in Muscat, Oman is between 250-300 OMR per month. This range is based on salaries submitted by users to JobzMall and is an approximate range. Actual salary may vary depending on qualifications, experience, and other factors.

Qatar National Bank is a Qatari commercial bank headquartered in Doha, Qatar. It was founded in 1964 and currently has subsidiaries and associates in 31 countries spanning three continents. The bank's ownership is evenly divided between the Qatar Investment Authority and members of the public.