QNB 1st Customer Service Executive

QNB is seeking an experienced and passionate 1st Customer Service Executive to join our team in Qatar National Bank. This important role requires an individual with excellent customer service skills, a friendly and helpful attitude, and a commitment to providing the highest quality of service to our customers. The successful candidate will have a strong understanding of the banking industry and a minimum of two years of customer service experience. If you’re a team player with a positive outlook and the ability to think critically, then this could be the perfect role for you.

Responsibilities:

1. Provide exceptional customer service to all customers of Qatar National Bank.
2. Assess customer needs and provide the appropriate solutions.
3. Address customer inquiries, complaints, and feedback in a timely and professional manner.
4. Analyze customer data to identify trends and opportunities for improvement.
5. Collaborate with other customer service executives to ensure customer satisfaction.
6. Foster a customer-centric culture throughout the organization.
7. Remain current with the banking industry’s regulations and best practices.
8. Monitor customer service quality metrics and take appropriate action to improve customer satisfaction.
9. Develop and implement customer service policies and procedures.
10. Maintain accurate records of customer interactions and transactions.

According to JobzMall, the average salary range for a QNB 1st Customer Service Executive in London, UK is between £23,000 and £26,000 per year. This range may vary depending on the experience and qualifications of the individual.

Qatar National Bank is a Qatari commercial bank headquartered in Doha, Qatar. It was founded in 1964 and currently has subsidiaries and associates in 31 countries spanning three continents. The bank's ownership is evenly divided between the Qatar Investment Authority and members of the public.