IT Support Analyst

We are on the hunt for a highly motivated and experienced IT Support Analyst to join Qatar National Bank (QNB). In this role you will provide technical support to QNB staff, ensuring that all IT issues are resolved in a timely and efficient manner. If you have a passion for IT and a commitment to delivering excellent customer service, we would love to hear from you.To be successful in this role you will need to have a minimum of 3 years' experience in a similar role, as well as a degree in IT or a related discipline. You must have extensive knowledge of hardware and software, as well as experience providing technical support to a range of users. Additionally, excellent communication skills, problem-solving ability and customer service skills are essential for this role.If you are ready to take your career to the next level and join a team of motivated, talented professionals, we would love to hear from you.

Responsibilities:

1. Provide technical support to QNB staff, troubleshooting and resolving a range of IT issues in a timely and efficient manner.
2. Install, configure, and maintain hardware and software to ensure optimal system performance.
3. Monitor system performance and provide recommendations on system upgrades and software updates as needed.
4. Create and maintain detailed IT documentation and user guides.
5. Provide technical advice and assistance to users of all levels, ensuring that their requests are resolved in a satisfactory manner.
6. Respond to customer inquiries and escalate complex issues to the relevant departments.
7. Develop training materials and provide technical support to new staff.
8. Keep abreast of technological developments and trends in the IT industry.
9. Ensure that all IT systems and processes are compliant with relevant regulations.

According to JobzMall, the average salary range for a IT Support Analyst in Cairo, Cairo Governorate, Egypt is between EGP 13,037 and EGP 28,826 per month. This range is based on salaries submitted by users to the website and does not reflect the actual salary range for the job.

Qatar National Bank is a Qatari commercial bank headquartered in Doha, Qatar. It was founded in 1964 and currently has subsidiaries and associates in 31 countries spanning three continents. The bank's ownership is evenly divided between the Qatar Investment Authority and members of the public.