Assistant Manager Quality Assurance

Are you a motivated individual with an eye for detail and a passion for quality assurance? Qatar National Bank (QNB) is seeking an Assistant Manager Quality Assurance to join our team in Doha. We are looking for a highly organized, process-oriented individual with a record of success in a quality assurance role. The ideal candidate should have a deep understanding of quality assurance best practices, strong problem-solving skills, and the ability to work collaboratively with colleagues.At QNB, we are dedicated to providing our customers with the highest quality of service, and this role is essential to upholding that commitment. The Assistant Manager Quality Assurance will be responsible for managing the day-to-day operations of our Quality Assurance team and ensuring that our customer service meets our high standards. If you are an experienced professional with the qualifications and drive to help us maintain our commitment to excellence, we invite you to apply for this exciting role.

Responsibilities:

1. Develop and implement quality assurance strategies, processes, and procedures to ensure that customer service meets QNB’s high standards.
2. Monitor customer feedback and adjust processes and procedures as needed to improve customer service.
3. Establish and maintain metrics to measure the quality of customer service.
4. Lead quality assurance team members in the execution of quality assurance activities.
5. Perform regular audits to ensure compliance with quality assurance processes.
6. Investigate customer complaints and implement corrective actions as needed.
7. Monitor team performance and provide feedback and coaching as needed.
8. Develop and deliver training programs to ensure team members understand and adhere to quality assurance standards.
9. Work collaboratively with other departments to ensure quality assurance processes are integrated into all aspects of the customer experience.
10. Generate reports on quality assurance performance and provide feedback to management.

According to JobzMall, the average salary range for a Assistant Manager Quality Assurance in London, UK is £30,000 to £39,000+ per year. This range is based on the salaries of all Assistant Manager Quality Assurance positions currently advertised on JobzMall.com.

Qatar National Bank is a Qatari commercial bank headquartered in Doha, Qatar. It was founded in 1964 and currently has subsidiaries and associates in 31 countries spanning three continents. The bank's ownership is evenly divided between the Qatar Investment Authority and members of the public.