Prudential Financial

Call Center Process Management Associate

Prudential Financial
5700 Granite Pkwy, Plano, TX 75024, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Monitor performance across processes to ensure appropriate service delivery. In addition, forecast and analyze service operations data to ensure optimal efficiency. Track results to ensure that performance benchmarks are in place and measurements accurately reflect the workload and service expectations. Create models/scenarios for staffing, forecasting, and budgeting purposes. Perform trend analysis to manage business decisions. Provide management with capacity recommendations and statistics for new initiatives. Engage with and partner with Call Center leaders of all levels to facilitate the development short- and long-term plans for strategy execution. Assist with system upgrades, installation, and audits as well as other projects as required.

Where is this job?
This job is located at 5700 Granite Pkwy, Plano, TX 75024, USA
Job Qualifications

  • Thorough knowledge and understand in Excel

  • Knowledge of service operation technology is preferred (i.e. Verint WFM, ACD systems, AVAYA CentreVu (CMS Supervisor))

  • Ability to work in a team environment while balancing multiple projects with varying priorities

  • Prior service operations background experience to include knowledge of call center environment

Required Skills

  • MS Word

  • Customer Service skills

  • Workforce planning

  • MS Excel skills

  • Great time management

  • Strong analytical aptitude

  • AVAYA CentreVu

Soft Skills

  • Multitasking

  • Verbal communication

  • Motivated, self-directed and driven

  • Prioritizing skills

  • written communication

  • Attention to detail

  • Flexibility/Adaptability

Compensation

According to JobzMall, the average salary range for a Call Center Process Management Associate in 5700 Granite Pkwy, Plano, TX 75024, USA is between $45,000 and $55,000 per year. This range will vary depending on the experience and qualifications of the individual.

Additional Information
Prudential Financial is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 26th, 2022
Apply BeforeJuly 20th, 2025
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About Prudential Financial

Prudential Financial, Inc. is an American Fortune Global 500 and Fortune 500 company whose subsidiaries provide insurance, investment management, and other financial products and services to both retail and institutional customers throughout the United States and in over 40 other countries.

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