Associate Infrastructure Developer

Provides technical support for a global technology help desk. Responsible for resolving incoming incidents delivered to the helpdesk and managing escalated cases. Responds to a variety of technical issues from incoming incidents and requests escalated by other help desk staff. Provides technical guidance and consults with vendors and other product teams to identify and resolve complex client problems. Alerts clients and team members when a major problem is suspected. Performs recovery testing to confirm availability of systems where outages have occurred. Documents and tracks status of client inquiries, coordinates appropriate response and follows up to ensure client satisfaction. Participates in the analysis of client identified issues or problems which may require changes to department procedures, standards or systems. Evaluates effectiveness of new utilities and tools.

According to JobzMall, the average salary range for a Associate Infrastructure Developer in 213 Washington St, Newark, NJ 07102, USA is between $90,000 and $130,000 per year. The exact salary range will vary depending on experience, job duties, location, and other factors.

Prudential Financial, Inc. is an American Fortune Global 500 and Fortune 500 company whose subsidiaries provide insurance, investment management, and other financial products and services to both retail and institutional customers throughout the United States and in over 40 other countries.