Providence St. Joseph Health

Support Specialist

Providence St. Joseph Health
Santa Monica, CA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you passionate about providing exceptional customer service and supporting a team in a fast-paced healthcare environment? Look no further! Providence St. Joseph Health is seeking a Support Specialist to join our team and help us deliver high-quality care to our patients. As a Support Specialist, you will play a vital role in ensuring smooth operations and providing technical support to our staff. We are looking for an individual who is detail-oriented, a strong communicator, and has excellent problem-solving skills. If you have a passion for helping others and thrive in a collaborative team environment, we encourage you to apply for this exciting opportunity. Join us in our mission to improve the health of our communities and make a positive impact on the lives of others.

  1. Provide exceptional customer service to patients, staff, and other stakeholders.
  2. Support the team in a fast-paced healthcare environment.
  3. Ensure smooth operations by troubleshooting technical issues and providing solutions.
  4. Communicate effectively with team members and other departments to resolve problems and improve processes.
  5. Maintain a high level of attention to detail to ensure accuracy and quality in all tasks.
  6. Collaborate with team members to develop and implement efficient procedures and protocols.
  7. Assist in training and onboarding new staff members on technical systems and processes.
  8. Keep up-to-date with technology and industry trends to continually improve support services.
  9. Proactively identify areas for improvement and make suggestions for enhancing efficiency and effectiveness.
  10. Adhere to company policies and procedures and maintain confidentiality of sensitive information.
  11. Demonstrate a positive attitude and willingness to go above and beyond to meet the needs of patients and colleagues.
  12. Embody the mission and values of Providence St. Joseph Health in all interactions and actions.
Where is this job?
This job is located at Santa Monica, CA, USA
Job Qualifications

  • Strong Technical Skills: The Support Specialist Should Have A Strong Understanding Of Computer Systems, Software, And Hardware In Order To Provide Effective Technical Support To Users.

  • Excellent Customer Service Skills: The Support Specialist Will Be Interacting With A Variety Of Users, Including Employees, Patients, And Healthcare Professionals. Therefore, Strong Customer Service Skills Are Essential To Ensure A Positive And Helpful Experience For All.

  • Knowledge Of Healthcare Systems: Providence St. Joseph Health Is A Healthcare Organization, So Familiarity With Healthcare Systems, Processes, And Regulations Is Important For The Support Specialist To Effectively Troubleshoot And Support Users.

  • Problem-Solving Abilities: Support Specialists Must Be Able To Quickly Identify And Resolve Technical Issues, Often Under Pressure And With Limited Resources. Strong Problem-Solving Skills Are Crucial To Ensure Efficient And Timely Resolutions.

  • Communication And Teamwork: The Support Specialist Will Often Work As Part Of A Team, So Excellent Communication Skills And The Ability To Collaborate Effectively With Others Are Important Qualities For Success In This Role. Clear And Efficient Communication Is Also Essential When Interacting With Users To Understand And Address Their Needs.

Required Skills

  • Documentation

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • Problem Solving

  • customer service

  • Teamwork

  • Computer

  • Adaptability

  • Technical Troubleshooting

  • Training And Coaching

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Support Specialist in Santa Monica, CA, USA is between $40,000 and $60,000 per year. However, this can vary based on experience, education, and the specific company or industry the Support Specialist is working in.

Additional Information
Providence St. Joseph Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 2nd, 2024
Apply BeforeAugust 19th, 2025
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About Providence St. Joseph Health

Providence Health & Services is a non-profit Catholic health care system operating multiple hospitals across 5 states, with headquarters in Renton, Washington.

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