Support Specialist

Welcome to Providence St. Joseph Health, where we are committed to providing high-quality healthcare to our communities. We are currently seeking a dedicated Support Specialist to join our team and assist in delivering exceptional patient care. As a Support Specialist, you will play a crucial role in providing technical support to our staff and ensuring that our systems and processes run smoothly. We are looking for individuals who are passionate about helping others and have a strong attention to detail. If you are a motivated team player with excellent problem-solving skills, we would love to have you on our team. Join us in our mission to make a positive impact on the lives of those we serve.

1. Provide technical support to staff members, troubleshooting and resolving technical issues in a timely and efficient manner.
2. Ensure all systems and processes are functioning properly, performing routine maintenance and updates as needed.
3. Collaborate with other team members to identify and implement process improvements to enhance efficiency and effectiveness.
4. Monitor and maintain inventory of equipment and supplies, ordering replacements as necessary.
5. Train new staff members on technical systems and processes, ensuring they have the necessary knowledge and resources to perform their job duties effectively.
6. Communicate effectively with staff members at all levels, providing clear and concise instructions and guidance on technical issues.
7. Maintain accurate records of technical support requests and resolutions, utilizing appropriate documentation and tracking systems.
8. Act as a liaison between staff and IT department, escalating complex technical issues as needed.
9. Stay current on industry trends and advancements in technology, making recommendations for system upgrades or enhancements to improve overall operations.
10. Demonstrate a strong commitment to providing exceptional patient care and exemplifying the values of Providence St. Joseph Health.

According to JobzMall, the average salary range for a Support Specialist in Lubbock, TX, USA is $32,000 - $47,000 per year. However, this can vary depending on the specific company, job responsibilities, and level of experience. Some support specialists may earn higher salaries if they have specialized skills or certifications in their field.

Providence Health & Services is a non-profit Catholic health care system operating multiple hospitals across 5 states, with headquarters in Renton, Washington.