Patient Services Specialist

Providence St. Joseph Health is seeking a compassionate and dedicated Patient Services Specialist to join our team. As a Patient Services Specialist, you will play a crucial role in providing exceptional customer service and support to our patients. Your warm demeanor and strong interpersonal skills will be essential in creating a positive experience for our patients and their families. In this role, you will have the opportunity to make a meaningful impact on the lives of others while also developing your own skills and career. To excel in this position, we are looking for individuals with a minimum of two years of customer service experience, preferably in a healthcare setting. If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply for this rewarding opportunity.

1. Provide exceptional customer service to patients and their families by greeting them with warmth and empathy.
2. Utilize strong interpersonal skills to effectively communicate and build rapport with patients, families, and coworkers.
3. Assist patients with scheduling appointments, checking in and out, and verifying insurance information.
4. Respond promptly and professionally to patient inquiries and concerns, providing accurate and helpful information.
5. Maintain patient privacy and confidentiality in accordance with HIPAA regulations.
6. Collaborate with healthcare providers to ensure a smooth and efficient patient experience.
7. Handle patient complaints or issues in a timely and appropriate manner, escalating to management if necessary.
8. Utilize electronic medical record systems to accurately document patient information and maintain records.
9. Stay current on healthcare policies and procedures to provide accurate and up-to-date information to patients.
10. Participate in ongoing training and professional development opportunities to continuously improve skills.
11. Contribute to a positive and collaborative work environment by actively engaging in teamwork and supporting colleagues.
12. Adhere to all safety and infection control protocols to ensure the safety of patients and staff.
13. Maintain a high level of professionalism and represent the organization in a positive manner at all times.
14. Adhere to organizational standards and policies, including attendance and punctuality.
15. Contribute to the overall success of the organization by taking on additional tasks and responsibilities as needed.

According to JobzMall, the average salary range for a Patient Services Specialist in Renton, WA, USA is $35,000-$45,000 per year. However, this can vary depending on the specific company, experience level, and other factors. It is best to research specific job listings or reach out to companies in the area for more accurate salary information.

Providence Health & Services is a non-profit Catholic health care system operating multiple hospitals across 5 states, with headquarters in Renton, Washington.