Patient Services Specialist

Are you passionate about providing exceptional patient care? Do you thrive in a fast-paced and collaborative environment? Look no further – Providence St. Joseph Health is seeking a highly skilled and compassionate Patient Services Specialist to join our dynamic team. As a Patient Services Specialist, you will play a critical role in ensuring that our patients receive the highest quality of care and support. This is an exciting opportunity for an individual with excellent communication and customer service skills, strong attention to detail, and a deep commitment to serving our community. If this sounds like you, we invite you to apply and join us in our mission to improve the health and well-being of our patients.

1. Provide exceptional patient care: The primary responsibility of a Patient Services Specialist is to ensure that patients receive the highest quality of care and support. This includes assisting with appointments, answering questions, and addressing any concerns or issues that patients may have.
2. Collaborate in a fast-paced environment: The ideal candidate for this role is someone who thrives in a fast-paced and collaborative environment. They should be able to work well under pressure and in a team setting.
3. Maintain a high level of compassion: As a Patient Services Specialist, it is crucial to have a deep commitment to serving the community and providing compassionate care to patients. This includes treating patients with empathy, respect, and sensitivity.
4. Communicate effectively: Excellent communication skills are essential for this role. The Patient Services Specialist will be responsible for communicating with patients, healthcare providers, and other team members to ensure that all needs are met.
5. Pay attention to detail: Attention to detail is crucial in this role, as the Patient Services Specialist will be responsible for managing patient records, scheduling appointments, and handling other administrative tasks. They must ensure accuracy and completeness in all aspects of their work.
6. Provide exceptional customer service: The Patient Services Specialist will be the first point of contact for patients, and therefore, must have excellent customer service skills. They should be friendly, approachable, and able to handle any patient concerns or complaints with professionalism and empathy.
7. Uphold organizational policies and procedures: The Patient Services Specialist will be expected to follow all organizational policies and procedures to ensure compliance and provide the highest standard of care to patients.
8. Embrace the organization's mission: As a representative of Providence St. Joseph Health, the Patient Services Specialist should embody the organization's mission to improve the health and well-being of its patients.
9. Continuously improve processes: The Patient Services Specialist should be open to feedback and actively seek ways to improve processes and procedures to enhance patient care and satisfaction.
10. Maintain a positive attitude

According to JobzMall, the average salary range for a Patient Services Specialist in Portland, OR, USA is between $32,500 - $52,000 per year. This range can vary depending on factors such as experience, education, and specific job duties.

Providence Health & Services is a non-profit Catholic health care system operating multiple hospitals across 5 states, with headquarters in Renton, Washington.