Medical Office Representative

Are you passionate about providing exceptional patient care and creating a positive experience for all who walk through the doors of a medical office? Do you thrive in a fast-paced environment and enjoy interacting with a diverse group of individuals? If so, we are looking for a Medical Office Representative to join our team at Providence St. Joseph Health.As a Medical Office Representative, you will be an integral part of our healthcare team, acting as the first point of contact for patients. Your warm and welcoming demeanor will ensure that patients feel comfortable and cared for during their visit. Along with providing excellent customer service, you will also be responsible for administrative duties such as scheduling appointments, verifying insurance, and maintaining patient records.The ideal candidate for this role is someone who is detail-oriented, organized, and has a strong understanding of medical terminology. Experience working in a medical office setting is preferred, and candidates must have a high school diploma or equivalent. If you are a team player with a passion for making a positive impact on the lives of others, we encourage you to apply for this exciting opportunity.

1. Greet and welcome patients in a warm and friendly manner.
2. Act as the first point of contact for patients, providing exceptional customer service.
3. Schedule and confirm appointments for patients.
4. Verify insurance coverage and obtain necessary authorizations.
5. Maintain accurate and up-to-date patient records.
6. Answer phone calls and respond to inquiries in a professional and timely manner.
7. Assist patients with completing necessary paperwork and forms.
8. Collaborate with healthcare providers to ensure efficient and effective patient care.
9. Adhere to all HIPAA regulations and maintain patient confidentiality.
10. Keep the reception area and waiting room clean and organized.
11. Communicate with patients regarding payment options and collect payments when necessary.
12. Assist with administrative tasks such as filing, faxing, and data entry.
13. Stay updated on medical terminology and procedures to effectively communicate with patients and healthcare providers.
14. Collaborate with other team members to ensure a smooth and efficient workflow.
15. Attend training and development sessions to enhance knowledge and skills.
16. Report any issues or concerns to the office manager.
17. Maintain a positive and professional attitude at all times.
18. Adhere to all safety and sanitation protocols to ensure a clean and safe environment for patients and staff.
19. Assist with any additional duties as assigned by the office manager or healthcare providers.
20. Continuously strive to provide exceptional patient care and create a positive experience for all patients.

According to JobzMall, the average salary range for a Medical Office Representative in Santa Monica, CA, USA is between $18-$25 per hour. This equates to an annual salary range of $37,440-$52,000. However, this can vary depending on factors such as experience, education, and the specific employer.

Providence Health & Services is a non-profit Catholic health care system operating multiple hospitals across 5 states, with headquarters in Renton, Washington.