Medical Office Representative
Are you a compassionate and organized individual looking to make a difference in the healthcare industry? Look no further! Providence St. Joseph Health is seeking a dedicated Medical Office Representative to join our team. In this role, you will be the face of our organization, providing exceptional customer service to patients and visitors. We are seeking candidates with a strong attention to detail, excellent communication skills, and a passion for helping others. If you are ready to be a part of a dynamic and caring team, we encourage you to apply for this exciting opportunity.
- Greet and welcome patients and visitors to the medical office with a friendly and compassionate attitude.
- Provide exceptional customer service by addressing patient inquiries and concerns in a timely and professional manner.
- Schedule and confirm patient appointments, ensuring accuracy and proper documentation.
- Maintain patient records and ensure all information is entered correctly into the electronic medical records system.
- Coordinate with medical staff to ensure efficient patient flow and timely delivery of care.
- Collect and process patient payments, including insurance verification and co-payments.
- Assist with administrative tasks such as filing, faxing, and data entry to support the smooth operation of the office.
- Maintain strict confidentiality of patient information in accordance with HIPAA regulations.
- Collaborate with insurance companies to obtain authorizations and referrals as needed.
- Keep the waiting area and front desk organized and tidy to create a welcoming and professional atmosphere.
- Act as a liaison between patients and medical staff to facilitate effective communication and resolve any issues that may arise.
- Attend training and educational sessions to stay updated on company policies and procedures.
- Adhere to all ethical and legal standards set forth by the healthcare industry.
- Continuously strive to improve the patient experience and provide the highest quality of care.
- Work collaboratively with team members to meet and exceed office goals and objectives.
High School Diploma Or Equivalent: A Minimum Education Requirement For A Medical Office Representative Position At Providence St. Joseph Health Is A High School Diploma Or Equivalent. This Demonstrates A Basic Level Of Education And Ensures That The Candidate Has The Necessary Skills To Perform Administrative Tasks.
Customer Service Experience: As A Medical Office Representative, You Will Be The First Point Of Contact For Patients And Visitors. Therefore, Strong Customer Service Skills Are Essential For This Role. Candidates With Previous Experience In A Customer Service Role Will Be Better Equipped To Handle Patient Inquiries And Ensure A Positive Experience.
Knowledge Of Medical Terminology: Providence St. Joseph Health Is A Healthcare Organization, And As Such, Candidates With A Good Understanding Of Medical Terminology Will Be Preferred. This Knowledge Will Enable Them To Accurately Communicate With Healthcare Professionals And Understand Patient Records And Documents.
Proficiency In Computer Skills: Medical Office Representatives Are Responsible For Maintaining Patient Records And Scheduling Appointments, Among Other Administrative Tasks. Therefore, Proficiency In Computer Skills, Including Knowledge Of Electronic Medical Records Systems, Is Necessary For This Role.
Attention To Detail And Organization: The Role Of A Medical Office Representative Requires Handling A Large Volume Of Paperwork And Maintaining Accurate Records. Candidates With Strong Organizational Skills And Attention To Detail Will Be Able To Perform These Tasks Efficiently And Effectively. This Is Especially Important In A Healthcare Setting Where Accuracy Is Crucial.
Data Entry
Communication
Time Management
Scheduling
Multitasking
HIPAA
customer service
Billing
Medical Terminology
Insurance Verification
Patient Registration
Electronic Health Records
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Medical Office Representative in Everett, WA, USA is between $35,000 to $45,000 per year. This may vary based on factors such as experience, education, and specific job responsibilities.
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Providence Health & Services is a non-profit Catholic health care system operating multiple hospitals across 5 states, with headquarters in Renton, Washington.
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