Medical Office Representative

Welcome to Providence St. Joseph Health, where we are dedicated to providing compassionate, high-quality healthcare to our patients. We are currently seeking a skilled and personable Medical Office Representative to join our team. In this role, you will be responsible for providing exceptional customer service and administrative support to our healthcare providers and patients. It is imperative that our ideal candidate possesses excellent communication skills, attention to detail, and a strong sense of empathy. If you are passionate about making a positive impact in the lives of others, we invite you to apply for this exciting opportunity.

1. Greet and welcome patients and visitors in a warm and professional manner.
2. Schedule appointments for patients with healthcare providers.
3. Answer phone calls and respond to inquiries in a timely and courteous manner.
4. Maintain and update patient records and ensure accuracy and confidentiality.
5. Verify insurance coverage and collect necessary co-pays or payments.
6. Communicate effectively with healthcare providers and staff to ensure smooth patient flow.
7. Assist with administrative tasks such as filing, faxing, and scanning.
8. Provide compassionate and empathetic support to patients during check-in and check-out processes.
9. Collaborate with other team members to maintain a clean and organized office environment.
10. Continuously strive to improve customer service and patient satisfaction.
11. Adhere to all HIPAA and privacy regulations to protect patient information.
12. Attend trainings and meetings to stay up-to-date on company policies and procedures.
13. Handle any patient complaints or issues with professionalism and escalate to the appropriate supervisor if necessary.
14. Demonstrate a positive and helpful attitude towards patients, visitors, and colleagues.
15. Perform other duties as assigned by the supervisor to support the overall functioning of the medical office.

According to JobzMall, the average salary range for a Medical Office Representative in Spokane, WA, USA is between $29,000 and $39,000 per year. However, this can vary depending on factors such as experience, education, and specific job duties. Some Medical Office Representatives may also receive benefits such as health insurance and paid time off.

Providence Health & Services is a non-profit Catholic health care system operating multiple hospitals across 5 states, with headquarters in Renton, Washington.